/* UTH Hub: restrained, accessible workspace styling. All critical layout rules are local. */
:root{font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#182230;background:#f4f6f8;font-synthesis:none;text-rendering:optimizeLegibility;--ink:#182230;--muted:#667085;--line:#e4e7ec;--surface:#fff;--surface-soft:#f8fafc;--brand:#174ea6;--brand-dark:#123d84;--success:#087443;--warning:#a15c07;--danger:#b42318;--shadow:0 1px 2px rgba(16,24,40,.04),0 8px 24px rgba(16,24,40,.04)}*{box-sizing:border-box}html,body{margin:0;min-height:100%;}body{font-size:14px;line-height:1.45}a{color:var(--brand);text-decoration:none}a:hover{text-decoration:underline}button,input,textarea,select{font:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.55}.app-shell{height:100vh;overflow:hidden;display:flex;background:#f4f6f8}.sidebar{width:248px;flex:0 0 248px;background:#101e35;color:#e8eef7;display:flex;flex-direction:column;padding:22px 14px 14px;min-height:0}.brand{display:flex;align-items:center;gap:11px;color:#fff;font-size:15px;font-weight:650;padding:3px 10px 27px}.sidebar .brand:hover{color:#fff;text-decoration:none}.brand b{font-weight:800}.brand-mark{width:34px;height:34px;flex:0 0 34px;border-radius:10px;overflow:hidden;display:grid;place-items:center}.brand-mark img{width:100%;height:100%;object-fit:cover;display:block}.nav-label{font-size:10px;letter-spacing:.12em;font-weight:750;color:#8091a9;padding:15px 10px 7px}.nav-link{color:#cfdaea;padding:10px 11px;border-radius:8px;margin:2px 0;display:flex;align-items:center;gap:11px;font-size:13px}.nav-link span{width:17px;text-align:center;font-size:16px;color:#a7bad5}.nav-link:hover,.nav-link.active{background:#203a60;color:#fff;text-decoration:none}.nav-link.active span{color:#fff}.sidebar-bottom{margin-top:auto;border-top:1px solid #2d405b;padding:14px 4px 0}.user-mini{display:flex;align-items:center;gap:9px;padding:6px 4px 13px}.avatar{width:31px;height:31px;border-radius:50%;background:#d7e8ff;color:#174ea6;display:grid;place-items:center;font-weight:800}.user-mini b,.user-mini small{display:block}.user-mini b{font-size:12px}.user-mini small{font-size:11px;color:#aab9ce;text-transform:capitalize}.logout{border:0;background:none;color:#c9d5e5;padding:7px 5px;font-size:12px}.main-area{min-width:0;min-height:0;flex:1;height:100vh;display:flex;flex-direction:column;overflow:hidden}.topbar{height:78px;flex:0 0 78px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 28px}.topbar h1{font-size:21px;line-height:1.2;margin:2px 0 0;font-weight:720;letter-spacing:-.025em}.eyebrow{font-size:10px;font-weight:750;letter-spacing:.11em;color:#758297}.top-actions{display:flex;align-items:center;gap:13px;color:var(--muted);font-size:11px}.status-dot{padding:5px 9px;background:#eff8f2;color:#087443;border-radius:30px;font-weight:650}.page-content{padding:24px 28px 26px;overflow:auto;min-height:0;flex:1}.page-footer{padding:8px 28px 12px;color:#8993a3;font-size:10px;background:#f4f6f8}.page-footer span{padding:0 5px}.card,.kpi-card,.group-config-card{background:var(--surface);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow)}.card{padding:20px;margin-bottom:18px;min-width:0}.card h2{font-size:15px;margin:0 0 15px;font-weight:700;letter-spacing:-.01em}.card-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:13px}.card-head h2{margin:0}.card-head>.muted{font-size:11px}.kpi-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:18px}.kpi-card{padding:17px 18px;min-width:0}.kpi-card span,.kpi-card small{display:block;color:var(--muted);font-size:11px}.kpi-card strong{display:block;font-size:29px;letter-spacing:-.04em;line-height:1.25;margin:8px 0 5px;font-weight:750}.split-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.split-grid>.card{margin-bottom:0}.page-intro{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:14px}.page-intro p{color:var(--muted);max-width:820px;margin:0}.notice,.tip-box{padding:12px 14px;border:1px solid #c8d9f5;background:#f0f6ff;border-radius:9px;color:#294e80;margin:10px 0 16px;font-size:12px}.notice.error{border-color:#f3c3c0;background:#fff3f2;color:#9c2a22}.notice.warning{border-color:#f4d6a4;background:#fff8eb;color:#84500a}.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;border:1px solid #d0d5dd;border-radius:8px;background:#fff;color:#344054;padding:8px 12px;font-weight:650;font-size:12px;white-space:nowrap}.btn:hover{background:#f8fafc;text-decoration:none}.btn.primary{background:var(--brand);border-color:var(--brand);color:#fff}.btn.primary:hover{background:var(--brand-dark)}.btn.secondary{background:#fff}.btn.danger{border-color:#f3c3c0;color:#b42318;background:#fff}.btn.small{padding:6px 9px;font-size:11px}.btn.full{width:100%;padding:11px}.text-link{font-weight:650;font-size:12px}.muted,.help-text,.field-help{color:var(--muted)}.help-text{font-size:11px;line-height:1.55;margin:5px 0}.field-help{display:block;font-size:10px;margin-top:4px}.subcell{display:block;font-size:10px;color:#8993a3;margin-top:2px}.pill{display:inline-flex;align-items:center;border-radius:20px;padding:3px 8px;background:#f2f4f7;color:#475467;font-size:10px;font-weight:650;white-space:nowrap}.pill.success,.pill.positive{background:#eaf7ef;color:#087443}.pill.warning,.pill.negative{background:#fff3dd;color:#925b08}.pill.error,.pill.urgent{background:#fff0ef;color:#b42318}.pill.neutral{background:#f2f4f7;color:#475467}.pill.info{background:#edf4ff;color:#24579b}.table-wrap{max-width:100%;overflow:auto;border:1px solid var(--line);border-radius:9px}table{border-collapse:collapse;width:100%;font-size:12px}th,td{text-align:left;padding:11px 12px;border-bottom:1px solid #eef0f3;vertical-align:top}th{font-size:10px;text-transform:uppercase;letter-spacing:.06em;color:#667085;background:#f9fafb;font-weight:750}tbody tr:last-child td{border-bottom:0}tbody tr:hover{background:#fbfcfe}.stack{display:flex;flex-direction:column;gap:12px}.form-grid,.group-form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.form-grid label,.group-form-grid label,.stack label,.schedule-label{display:flex;flex-direction:column;gap:5px;font-weight:600;color:#344054;font-size:11px}input,select,textarea{width:100%;border:1px solid #d0d5dd;border-radius:7px;padding:9px 10px;color:#182230;background:#fff;min-width:0;outline:none;font-size:12px}input:focus,select:focus,textarea:focus{border-color:#84a9e5;box-shadow:0 0 0 3px rgba(36,98,180,.12)}textarea{resize:vertical;line-height:1.5}.form-actions{display:flex;align-items:end}.check-row{display:flex!important;flex-direction:row!important;align-items:center;gap:8px!important;font-size:11px!important}.check-row input{width:15px;height:15px;accent-color:var(--brand)}.group-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;align-items:start}.group-config-card{padding:17px}.group-card-top{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:15px}.group-card-top h3{font-size:15px;margin:3px 0}.group-form-grid{margin-bottom:12px}.schedule-label{margin:10px 0}.group-card-actions{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:13px}.group-assignment-panel{border-top:1px solid var(--line);padding-top:12px;margin-top:14px}.group-assignment-panel h4{margin:0 0 4px;font-size:12px}.group-assignment-panel p{font-size:10px;margin:0 0 9px}.assignment-list{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:10px}.assignment-chip{padding:5px 8px;border-radius:7px;background:#f3f6fa;color:#455468;font-size:10px}.assignment-form{display:grid;grid-template-columns:1.1fr 1fr 1fr;gap:7px;align-items:center}.assignment-form .check-row{grid-column:auto}.assignment-form input,.assignment-form select{font-size:10px;padding:7px}.bars{display:flex;flex-direction:column;gap:9px}.bar-row{display:grid;grid-template-columns:minmax(80px,150px) minmax(50px,1fr) 35px;align-items:center;gap:10px;font-size:11px}.bar-row>span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#475467}.bar-track{height:9px;background:#eef2f6;border-radius:20px;overflow:hidden}.bar-track i{height:100%;display:block;border-radius:20px;background:#477fc1}.bar-row b{text-align:right}.connection-summary{display:flex;align-items:center;gap:11px;margin:12px 0}.connection-summary strong,.connection-summary small{display:block}.connection-summary small{color:var(--muted);font-size:11px;margin-top:2px}.connection-light{width:10px;height:10px;border-radius:50%;background:#d0d5dd;box-shadow:0 0 0 4px #f2f4f7}.connection-light.on{background:#12a05c;box-shadow:0 0 0 4px #e4f5eb}.qr-box{margin:13px auto;max-width:360px;text-align:center}.qr-box img{max-width:100%;background:#fff;padding:8px;border:1px solid var(--line);border-radius:10px}.qr-box p{font-size:11px;color:var(--muted)}.details-list{display:grid;grid-template-columns:140px 1fr;gap:9px;font-size:11px}.details-list dt{color:var(--muted)}.details-list dd{margin:0;font-weight:650}.sentiment-row{display:flex;flex-wrap:wrap;gap:9px;margin-top:15px}.sentiment-row span{display:flex;align-items:center;gap:5px}.setup-steps{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:9px}.setup-steps a{display:flex;align-items:flex-start;gap:10px;padding:12px;border:1px solid var(--line);border-radius:9px;color:var(--ink)}.setup-steps a:hover{background:#f9fbff;text-decoration:none}.setup-steps a>b{width:23px;height:23px;flex:0 0 23px;border-radius:50%;background:#edf4ff;color:#24579b;display:grid;place-items:center}.setup-steps strong,.setup-steps small{display:block}.setup-steps strong{font-size:11px}.setup-steps small{color:var(--muted);font-size:10px;margin-top:3px}.empty-state,.loading-state{padding:34px 18px;text-align:center;color:var(--muted)}.empty-icon{font-size:26px;color:#98a2b3}.empty-state h3{color:var(--ink);font-size:14px;margin:7px 0}.empty-state p{font-size:11px;margin:0 auto;max-width:380px}.help-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px}.help-grid .card{margin:0}.guide-list{padding-left:19px;color:#475467;font-size:12px;line-height:1.8}.auth-shell{min-height:100vh;display:grid;place-items:center;background:radial-gradient(900px 560px at 50% -10%,#e4edfb,transparent),linear-gradient(160deg,#eef3fa,#f7f9fc 55%,#eef1f6);padding:24px}.auth-main{width:100%;max-width:420px;display:flex;flex-direction:column;align-items:stretch;gap:14px}.login-card{width:100%;padding:38px 36px;background:white;border:1px solid rgba(16,24,40,.04);border-radius:18px;box-shadow:0 24px 60px -16px rgba(16,30,70,.18),0 2px 8px rgba(16,24,40,.05)}.auth-logo{display:flex;justify-content:center;margin:0 0 22px}.auth-logo img{width:100%;max-width:280px;height:auto;border-radius:20px;box-shadow:0 10px 28px -6px rgba(16,30,70,.35),0 2px 8px rgba(16,24,40,.12)}.login-card h1{font-size:26px;margin:4px 0;letter-spacing:-.02em}.login-card>p{color:var(--muted);font-size:12.5px;line-height:1.6;margin:0 0 22px}.login-card .stack{gap:16px}.auth-link{text-align:center;margin:26px 0 0;padding-top:18px;border-top:1px solid var(--line);font-size:12.5px}.auth-link a{font-weight:650}.auth-note{text-align:center;margin:14px 0 0;font-size:11px;color:var(--muted)}.phone-field{display:flex;gap:8px}.phone-cc{flex:0 0 150px;font-size:12px}.phone-local{flex:1;min-width:0;letter-spacing:.03em}.otp-boxes{display:flex;gap:8px;justify-content:center}.otp-box{width:15%;aspect-ratio:1/1;max-width:48px;text-align:center;font-size:21px;font-weight:750;padding:0;letter-spacing:0}.otp-box:focus{border-color:var(--brand);box-shadow:0 0 0 3px rgba(23,78,166,.14)}.help-text{font-size:11px}.flash{padding:10px 12px;border-radius:8px;background:#eaf7ef;color:#087443;margin-bottom:12px}.inline-form{display:flex;gap:5px}.narrow{max-width:560px;margin:24px auto}
/* Inbox uses min-height:0 at each nested flex/grid layer; this is essential for the message scroller to work. */
.inbox-shell{height:calc(100% - 2px);min-height:520px;display:grid;grid-template-columns:330px minmax(0,1fr);border:1px solid var(--line);border-radius:12px;background:#fff;overflow:hidden;box-shadow:var(--shadow)}.inbox-list{display:flex;flex-direction:column;min-height:0;border-right:1px solid var(--line);background:#fff}.inbox-toolbar{padding:12px;display:flex;flex-direction:column;gap:8px;border-bottom:1px solid var(--line)}.chat-list{overflow-y:auto;overscroll-behavior:contain;min-height:0;flex:1}.chat-list-item{width:100%;border:0;border-bottom:1px solid #f0f1f3;text-align:left;padding:12px;background:#fff;display:block;color:var(--ink)}.chat-list-item:hover{background:#f8fafc}.chat-list-item.active{background:#edf4ff;border-left:3px solid var(--brand);padding-left:9px}.chat-list-top,.chat-list-meta{display:flex;justify-content:space-between;gap:8px;align-items:center}.chat-list-top strong{font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-list-top time{font-size:9px;color:#98a2b3;white-space:nowrap}.chat-list-preview{font-size:10px;color:#667085;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin:5px 0}.chat-list-meta{justify-content:flex-start;flex-wrap:wrap}.chat-panel{display:flex;flex-direction:column;min-width:0;min-height:0;overflow:hidden;position:relative;background:#f7f9fc}.chat-header{padding:12px 17px;background:#fff;border-bottom:1px solid var(--line);min-height:62px;display:flex;align-items:center;justify-content:space-between;gap:12px}.chat-header strong{display:block;font-size:13px}.chat-header small{display:block;color:var(--muted);font-size:10px;margin-top:3px}.chat-message-scroll{min-height:0;flex:1;overflow-y:auto;overflow-x:hidden;overscroll-behavior:contain;padding:15px 18px 19px;scroll-behavior:auto}.message-list{display:flex;flex-direction:column;gap:9px;min-height:100%;justify-content:flex-end}.message-row{display:flex;align-items:flex-end;gap:8px;max-width:85%}.message-row.outgoing{margin-left:auto;flex-direction:row-reverse}.message-avatar{width:26px;height:26px;flex:0 0 26px;border-radius:50%;background:#e5ebf3;color:#475467;display:grid;place-items:center;font-size:10px;font-weight:700}.message-bubble{min-width:90px;max-width:min(720px,100%);background:#fff;border:1px solid #e9edf2;border-radius:12px 12px 12px 3px;padding:8px 10px;box-shadow:0 1px 2px rgba(16,24,40,.03)}.message-row.outgoing .message-bubble{background:#eaf3ff;border-color:#d9e8fa;border-radius:12px 12px 3px 12px}.message-sender{font-size:10px;font-weight:700;color:#4b6380;margin-bottom:3px}.message-text{white-space:pre-wrap;overflow-wrap:anywhere;color:#243041;font-size:12px;line-height:1.5}.message-time{font-size:9px;color:#8993a3;text-align:right;margin-top:4px}.message-tags{display:flex;flex-wrap:wrap;gap:4px;margin-top:6px}.message-tags .pill{font-size:9px}.message-transcript{padding-top:5px;margin-top:6px;border-top:1px solid #dfe6ee;color:#53677e;font-size:10px}.older-loader{text-align:center;font-size:10px;color:#7b8796;padding:6px}.new-message-indicator{position:absolute;bottom:82px;left:50%;transform:translateX(-50%);padding:7px 12px;border:1px solid #b8cbea;border-radius:30px;background:white;color:#24579b;box-shadow:var(--shadow);font-size:10px;font-weight:700;cursor:pointer}.message-compose{display:flex;flex-wrap:wrap;gap:9px;padding:11px 14px;background:white;border-top:1px solid var(--line);align-items:flex-end}.compose-field{position:relative;flex:1;min-width:0;align-self:center}.message-compose>button[type="submit"]{align-self:center}.message-compose textarea{resize:none;min-height:42px;max-height:120px;width:100%;padding-right:30px}.message-compose button{height:39px}.message-compose .compose-clip{position:absolute;top:6px;right:6px;height:22px;width:22px;padding:0;border:0;background:none;color:#aab2bf;font-size:13px;line-height:1;display:grid;place-items:center;border-radius:5px;cursor:pointer}.message-compose .compose-clip:hover{background:#eef1f5;color:#667085}.message-compose .compose-clip:disabled{cursor:not-allowed;opacity:.5}.compose-footnote{padding:0 14px 8px;background:#fff;color:#8993a3;font-size:9px}.older-loader[hidden],.new-message-indicator[hidden]{display:none}.inbox-error{margin:10px;padding:11px;background:#fff1f0;border:1px solid #f3c3c0;color:#9c2a22;border-radius:8px;font-size:11px}.inbox-empty{padding:35px 15px;text-align:center;color:#8792a1;font-size:11px}
@media(max-width:1100px){.sidebar{width:210px;flex-basis:210px}.page-content{padding:18px}.setup-steps{grid-template-columns:repeat(2,minmax(0,1fr))}.group-grid{grid-template-columns:1fr}.inbox-shell{grid-template-columns:290px minmax(0,1fr)}}@media(max-width:760px){.app-shell{height:auto;min-height:100vh;overflow:auto;display:block}.sidebar{width:auto;min-height:auto;padding:10px;display:block}.brand{padding:3px 5px 10px}.sidebar .nav-label,.sidebar-bottom{display:none}.sidebar .nav-link{display:inline-flex;padding:7px 8px;font-size:11px}.main-area{height:auto;min-height:calc(100vh - 100px);overflow:visible}.topbar{height:auto;min-height:65px;padding:12px 16px}.topbar h1{font-size:18px}.top-actions{display:none}.page-content{overflow:visible;padding:14px}.page-footer{padding:8px 14px}.kpi-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.split-grid,.help-grid{grid-template-columns:1fr}.inbox-shell{height:calc(100vh - 170px);min-height:500px;grid-template-columns:1fr}.inbox-list{display:none}.inbox-list.mobile-visible{display:flex}.chat-panel{height:100%;min-height:0}.message-row{max-width:96%}.group-form-grid,.form-grid{grid-template-columns:1fr}.assignment-form{grid-template-columns:1fr 1fr}.page-intro{align-items:flex-start;flex-direction:column}.setup-steps{grid-template-columns:1fr}.timezone{display:none}}
@media(min-width:761px){.page-content:has(.inbox-shell){overflow:hidden;display:flex;flex-direction:column}.inbox-shell{flex:1;height:auto;min-height:420px}}
@media(max-width:760px){.inbox-shell{height:calc(100dvh - 188px);min-height:420px}}

/* Inbox controls and review tools are styled separately so the message pane keeps its scroll height. */
.chat-header{flex-wrap:wrap}.chat-header>div:first-child{min-width:160px;flex:1}.chat-header-controls{display:flex;align-items:center;justify-content:flex-end;gap:7px;flex-wrap:wrap;max-width:70%}.header-select{max-width:180px;min-width:110px;padding:6px 8px;border:1px solid var(--line);border-radius:7px;background:#fff;color:#344054;font-size:10px}.classification-review{position:relative}.classification-review>summary{cursor:pointer;list-style:none;border:1px solid var(--line);border-radius:7px;padding:7px 9px;font-size:10px;color:#475467;background:#fff}.classification-review>summary::-webkit-details-marker{display:none}.classification-review[open]{z-index:3}.classification-review-form{position:absolute;right:0;top:34px;width:min(340px,85vw);padding:12px;background:#fff;border:1px solid var(--line);border-radius:9px;box-shadow:0 10px 30px rgba(16,24,40,.16);display:grid;gap:8px}.classification-review-form label{display:grid;gap:4px;font-size:10px;color:#475467}.classification-review-form input,.classification-review-form select,.classification-review-form textarea{width:100%;padding:7px;border:1px solid var(--line);border-radius:6px;font-size:11px}.chat-message-scroll{display:flex;flex-direction:column;overscroll-behavior-y:contain;scrollbar-gutter:stable}.message-list{flex:1;justify-content:flex-end}.older-loader{flex:0 0 auto}.inbox-shell,.inbox-list,.chat-panel,.chat-message-scroll{min-height:0}.inbox-shell{height:100%;max-height:100%}.message-row{flex:0 0 auto}.message-bubble{overflow-wrap:anywhere}.message-text{user-select:text}.chat-list{scrollbar-gutter:stable}.inbox-error{overflow-wrap:anywhere}
@media(max-width:760px){.chat-header-controls{max-width:100%;width:100%;justify-content:flex-start}.header-select{max-width:45%}.classification-review-form{right:auto;left:0}}

/* Admin review queue actions remain accessible at narrow desktop widths. */
.classification-review-form button{justify-self:start}.table-wrap form.inline-form{align-items:center;flex-wrap:wrap}.table-wrap form.inline-form .btn{white-space:nowrap}


/* v0.2 administration controls, simulations and policy editors. */
.settings-tabs{position:sticky;top:0;z-index:4;display:flex;gap:7px;overflow-x:auto;padding:9px 0 12px;background:#f7f9fc;border-bottom:1px solid var(--line);margin-bottom:14px}.settings-tabs a{display:inline-flex;white-space:nowrap;padding:7px 11px;border:1px solid var(--line);background:#fff;border-radius:8px;color:#475467;font-size:11px;font-weight:650}.settings-tabs a:hover{background:#edf4ff;text-decoration:none}.settings-section{scroll-margin-top:64px}.bulk-holiday{margin:12px 0;padding:12px;border:1px solid var(--line);border-radius:9px;background:#fbfcfe}.bulk-holiday summary{cursor:pointer;font-size:12px;font-weight:700;color:#344054}.inline-edit-form{display:grid;grid-template-columns:1fr;gap:6px;min-width:190px;padding:8px}.inline-edit-form input,.inline-edit-form select{font-size:10px;padding:6px}.simulation-answer{white-space:pre-wrap;overflow-wrap:anywhere;padding:14px;border:1px solid #dbe5f0;border-radius:9px;background:#f8fbff;color:#26384a;font-size:13px;line-height:1.6}.code-panel{white-space:pre-wrap;overflow-wrap:anywhere;max-height:420px;overflow:auto;padding:13px;border:1px solid var(--line);border-radius:8px;background:#101828;color:#e6edf5;font-size:11px}.settings-tabs a:focus-visible,.bulk-holiday summary:focus-visible{outline:3px solid rgba(36,98,180,.28);outline-offset:2px}.settings-section{scroll-margin-top:75px}
/* Settings tabs: real tabs when JavaScript runs; anchor links otherwise. */
.settings-tabs{gap:4px;padding:0;background:transparent;border-bottom:1px solid var(--line);margin-bottom:18px;position:static}
.settings-tabs a{border:0;border-bottom:2px solid transparent;border-radius:0;background:transparent;padding:10px 14px;font-size:12px;color:var(--muted);margin-bottom:-1px}
.settings-tabs a:hover{background:transparent;color:var(--ink);text-decoration:none}
.settings-tabs a[aria-selected="true"]{color:var(--brand);border-bottom-color:var(--brand)}
.settings-tabs a:focus-visible{outline:2px solid var(--brand);outline-offset:-2px}
.settings-tabs .tab-link{margin-left:auto}
[data-tab-panel][hidden]{display:none}
/* WhatsApp connection */
.connector-layout{display:grid;grid-template-columns:minmax(0,3fr) minmax(0,2fr);gap:16px;align-items:start}
.connector-card code,.connector-layout .notice code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:11px;background:rgba(23,78,166,.08);padding:1px 5px;border-radius:4px}
.pair-panel{display:flex;flex-direction:column;align-items:center;text-align:center;padding:22px 16px;margin:6px 0 14px;background:var(--surface-soft);border:1px solid var(--line);border-radius:12px}
.pair-lead{margin:0 0 14px;font-size:13px;color:var(--ink);font-weight:600}
.pair-code{display:flex;gap:6px;justify-content:center;flex-wrap:nowrap}
.pair-code span{display:grid;place-items:center;width:42px;height:56px;background:#fff;border:1px solid #c8d9f5;border-radius:8px;font:700 28px/1 ui-monospace,SFMono-Regular,Menlo,monospace;color:var(--brand-dark);box-shadow:0 1px 0 #c8d9f5}
.pair-code .pair-sep{width:12px;height:auto;border:0;background:transparent;box-shadow:none}
.pair-code.fresh span{animation:pair-in .6s ease-out both}
.pair-code.fresh span:nth-child(n+6){animation-delay:.08s}
@keyframes pair-in{from{background:#d9e8ff;transform:translateY(4px)}to{background:#fff;transform:none}}
.pair-timer{width:100%;max-width:400px;margin:18px 0 12px}
.pair-track{height:6px;background:#e4e7ec;border-radius:3px;overflow:hidden}
.pair-fill{display:block;height:100%;width:100%;background:var(--brand);border-radius:3px;transition:width 1s linear}
.pair-timer p{margin:8px 0 0;font-size:12px;color:var(--muted)}
.pair-timer [data-countdown]{font-variant-numeric:tabular-nums;font-weight:700;color:var(--ink)}
.pair-timer.soon .pair-fill{background:var(--warning)}
.pair-timer.soon [data-countdown]{color:var(--warning)}
.pair-timer.expired .pair-track{opacity:.4}
.link-steps{margin:4px 0 16px;padding-left:20px;font-size:12px;color:#344054;line-height:1.9}
.qr-box{margin:6px auto 12px}
.qr-box img{width:280px;height:280px;image-rendering:pixelated}
.link-done{padding:16px;border-radius:10px;background:#eaf7ef;color:#085c36;margin:6px 0 14px}
.link-done p{margin:4px 0 0;font-size:12px}
.link-wait{display:flex;align-items:center;gap:12px;padding:18px;color:var(--muted)}
.link-wait p{margin:0}
.link-spinner{width:18px;height:18px;border-radius:50%;border:2px solid #c8d9f5;border-top-color:var(--brand);animation:spin 1s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}
.link-method{display:grid;gap:12px;padding-top:16px;margin-top:4px;border-top:1px solid var(--line)}
.link-choice{border:0;padding:0;margin:0;min-width:0}
.link-choice legend{font-size:12px;font-weight:650;color:#344054;padding:0;margin-bottom:6px}
.segmented{display:inline-flex;border:1px solid #d0d5dd;border-radius:9px;padding:3px;gap:3px;max-width:100%}
.segmented label{position:relative;cursor:pointer}
.segmented input{position:absolute;opacity:0;pointer-events:none}
.segmented span{display:block;padding:7px 14px;border-radius:6px;font-size:12px;font-weight:650;color:#475467}
.segmented input:checked+span{background:var(--brand);color:#fff}
.segmented input:focus-visible+span{outline:2px solid var(--brand);outline-offset:2px}
.link-phone{display:grid;gap:4px;font-size:12px;font-weight:650;color:#344054;max-width:280px}
.link-phone small{font-weight:400;color:var(--muted);font-size:11px}
.link-method:has(input[value="qr"]:checked) .link-phone{display:none}
.link-method .btn{justify-self:start}
@media(max-width:1100px){.connector-layout{grid-template-columns:1fr}}
@media(max-width:480px){.pair-code{gap:4px}.pair-code span{width:32px;height:46px;font-size:22px}.pair-code .pair-sep{width:6px}.qr-box img{width:100%;height:auto}}
@media(prefers-reduced-motion:reduce){.pair-code.fresh span,.link-spinner{animation:none}.pair-fill{transition:none}}
/* Sidebar: links scroll; the profile and sign-out stay pinned at the bottom. */
.sidebar{height:100vh;overflow:hidden}
.sidebar-nav{flex:1 1 auto;min-height:0;overflow-y:auto;margin:0 -6px;padding:0 6px;scrollbar-width:thin;scrollbar-color:#2d405b transparent}
.sidebar-bottom{flex:0 0 auto}
.user-mini span:last-child{min-width:0}
.user-mini b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
/* Header WhatsApp status */
.top-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.wa-badge{display:inline-flex;align-items:center;gap:7px;padding:6px 11px;border-radius:20px;font-size:11px;font-weight:650;border:1px solid var(--line);background:#fff;color:#475467}
.wa-badge:hover{text-decoration:none;border-color:#c8d9f5}
.wa-dot{width:8px;height:8px;border-radius:50%;background:#98a2b3}
.wa-badge.on{background:#eaf7ef;border-color:#bfe5cf;color:#085c36}
.wa-badge.on .wa-dot{background:#12a05c;box-shadow:0 0 0 3px #cdeedb}
.wa-badge.warn{background:#fff8eb;border-color:#f4d6a4;color:#84500a}
.wa-badge.warn .wa-dot{background:#dc8a0e}
/* Knowledge upload drop zone */
.drop-zone{position:relative;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:4px;padding:28px 16px;border:2px dashed #c8d9f5;border-radius:12px;background:var(--surface-soft);text-align:center;cursor:pointer;transition:border-color .15s,background .15s}
.drop-zone input[type="file"]{position:absolute;inset:0;opacity:0;cursor:pointer}
.drop-zone:hover,.drop-zone.dragging{border-color:var(--brand);background:#f0f6ff}
.drop-zone:focus-within{outline:2px solid var(--brand);outline-offset:2px}
.drop-zone.has-file{border-style:solid;border-color:#bfe5cf;background:#f3fbf6}
.drop-icon{font-size:24px;color:var(--brand);line-height:1}
.drop-zone strong{font-size:13px;color:var(--ink)}
.drop-zone small{font-size:11px;color:var(--muted)}
/* Groups & routing list */
.sync-bar{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:12px 16px;background:#fff;border:1px solid var(--line);border-radius:10px;margin-bottom:16px}
.sync-bar strong,.sync-bar small{display:block}
.sync-bar small{color:var(--muted);font-size:11px;margin-top:2px}
.tab-count{display:inline-block;margin-left:5px;padding:1px 7px;border-radius:10px;background:#f2f4f7;color:#475467;font-size:10px}
.settings-tabs a[aria-selected="true"] .tab-count{background:#edf4ff;color:var(--brand)}
.list-toolbar{display:flex;flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:6px}
.list-search{flex:1 1 260px;min-width:0;padding:9px 12px;border:1px solid #d0d5dd;border-radius:8px;background:#fff}
.chip-filters{display:flex;flex-wrap:wrap;gap:5px}
.chip{border:1px solid #d0d5dd;background:#fff;color:#475467;border-radius:16px;padding:5px 11px;font-size:11px;font-weight:650}
.chip.on{background:var(--ink);border-color:var(--ink);color:#fff}
.chip:focus-visible{outline:2px solid var(--brand);outline-offset:2px}
.list-count{font-size:11px;margin:4px 0 8px}
.chat-table .row-title{font-weight:650;color:var(--ink)}
.chat-table .row-title:hover{color:var(--brand)}
.chat-table tr[hidden]{display:none}
.activity{display:flex;flex-direction:column;align-items:flex-start;gap:3px}
.activity small{font-size:11px;color:var(--muted)}
.row-actions{display:flex;gap:6px;justify-content:flex-end;align-items:center}
.row-actions form{margin:0}
/* Chat setup page */
.back-link{margin:0 0 8px;font-size:12px}
.setup-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:16px}
.setup-head h2{margin:0;font-size:19px}
.setup-head p{margin:4px 0 0;font-size:12px}
.setup-layout{display:grid;grid-template-columns:minmax(0,3fr) minmax(0,2fr);gap:16px;align-items:start}
.setup-side{display:grid;gap:16px}
.setup-form h2{font-size:14px;margin:18px 0 8px}
.setup-form h2:first-of-type{margin-top:0}
.setup-form .advanced{margin:16px 0 4px}
.setup-form .advanced summary{cursor:pointer;font-weight:650;font-size:12px;color:#344054}
.preview-result{margin-top:16px;padding-top:16px;border-top:1px solid var(--line)}
.preview-verdict{padding:10px 12px;border-radius:8px;font-size:12px;margin-bottom:10px}
.preview-verdict.yes{background:#eaf7ef;color:#085c36}
.preview-verdict.no{background:#fff8eb;color:#84500a}
.preview-bubble{margin:0 0 12px;padding:10px 13px;background:#dcf8c6;border-radius:10px 10px 10px 2px;font-size:13px;line-height:1.5;color:#111b21;max-width:95%}
.preview-bubble.draft{background:#f2f4f7}
.check-list{list-style:none;margin:0 0 14px;padding:0;display:grid;gap:6px;font-size:12px}
.check-list li{display:flex;gap:8px;align-items:flex-start}
.check-list li>span{flex:0 0 18px;height:18px;border-radius:50%;display:grid;place-items:center;font-size:10px;font-weight:800}
.check-list li.ok>span{background:#eaf7ef;color:#087443}
.check-list li.bad>span{background:#fff0ef;color:#b42318}
.check-list small{display:block;color:var(--muted);font-size:11px}
.preview-result h3{font-size:13px;margin:4px 0 2px}
.preview-tags{display:flex;flex-wrap:wrap;gap:5px}
@media(max-width:1100px){.setup-layout{grid-template-columns:1fr}}
@media(max-width:760px){.sidebar{height:auto}.sidebar-nav{overflow:visible;margin:0;padding:0}.sync-bar{flex-direction:column;align-items:stretch}.row-actions{justify-content:flex-start;flex-wrap:wrap}}
/* Weekly review */
.week-nav{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:16px}
.week-nav strong{font-size:15px;margin:0 6px}
.week-nav-end{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-left:auto}
.review-kpis{margin-bottom:16px}
.review-progress{height:6px;background:#e4e7ec;border-radius:3px;overflow:hidden;margin-top:8px}
.review-progress span{display:block;height:100%;background:var(--success)}
.review-breakdown{margin-bottom:16px}
.link-button{border:0;background:none;padding:0;color:var(--brand);font-weight:650;cursor:pointer;text-align:left}
.link-button:hover{text-decoration:underline}
.chip b{margin-left:3px}
.active-filter{font-size:12px;margin:0 0 8px;color:#344054}
.review-subject{display:block;margin-top:2px}
.review-table tr.is-reviewed td{opacity:.62}
.review-table tr.is-reviewed td:last-child{opacity:1}
.inline-category select{font-size:12px;padding:4px 6px;border:1px solid #d0d5dd;border-radius:6px;background:#fff;max-width:180px}
.tag-line{display:flex;flex-wrap:wrap;gap:3px;margin-top:5px}
.attention{display:block;color:var(--warning);font-size:11px;margin-top:3px;font-weight:650}
/* AI playground */
.playground-layout{display:grid;grid-template-columns:minmax(0,2fr) minmax(0,3fr);gap:16px;align-items:start}
.playground-result{display:grid;gap:16px}
.playground-form .advanced{margin:2px 0}
.playground-form .advanced summary{cursor:pointer;font-weight:650;font-size:12px;color:#344054}
.answer-bubble{margin:0 0 12px;padding:14px 16px;background:#dcf8c6;border-radius:12px 12px 12px 3px;font-size:14px;line-height:1.55;color:#111b21;white-space:pre-wrap}
.source-list{list-style:none;margin:0;padding:0;display:grid;gap:10px}
.source-list li{display:flex;gap:10px;align-items:flex-start}
.source-list b{display:block;font-size:12px}
.source-list small{display:block;color:var(--muted);font-size:11px;line-height:1.45;margin-top:2px}
.source-score{flex:0 0 auto;min-width:40px;text-align:center;padding:3px 6px;border-radius:6px;background:#edf4ff;color:var(--brand);font-size:11px;font-weight:700}
.feedback-card h2{margin-bottom:10px}
.feedback-actions{display:flex;flex-wrap:wrap;gap:8px;align-items:flex-start}
.feedback-actions form{margin:0}
.feedback-no{flex:1 1 100%}
.feedback-no>summary{list-style:none;display:inline-flex}
.feedback-no>summary::-webkit-details-marker{display:none}
.feedback-no[open]>summary{background:#fff0ef;border-color:#f3c3c0;color:#b42318}
.feedback-no form{margin-top:12px;padding:14px;border:1px solid var(--line);border-radius:10px;background:var(--surface-soft)}
.feedback-actions:has(.feedback-no[open]) > form{display:none}
.reason-chips{border:0;margin:0;padding:0;display:flex;flex-wrap:wrap;gap:6px}
.reason-chips legend{font-size:12px;font-weight:650;color:#344054;margin-bottom:6px;padding:0}
.reason-chips label{position:relative}
.reason-chips input{position:absolute;opacity:0}
.reason-chips span{display:inline-block;padding:6px 12px;border:1px solid #d0d5dd;border-radius:16px;background:#fff;font-size:12px;cursor:pointer}
.reason-chips input:checked+span{background:var(--ink);border-color:var(--ink);color:#fff}
.reason-chips input:focus-visible+span{outline:2px solid var(--brand);outline-offset:2px}
.details-card>summary{cursor:pointer;font-weight:650}
.details-card[open]>summary{margin-bottom:10px}
@media(max-width:1100px){.playground-layout{grid-template-columns:1fr}}
/* Chat setup: product picker */
.product-picks{border:0;margin:0;padding:0;grid-column:1/-1;min-width:0}
.product-picks legend{font-size:12px;font-weight:650;color:#344054;margin-bottom:6px;padding:0}
.pick-list{display:flex;flex-wrap:wrap;gap:6px}
.pick{position:relative}
.pick input{position:absolute;opacity:0}
.pick span{display:inline-flex;align-items:center;gap:5px;padding:6px 12px;border:1px solid #d0d5dd;border-radius:16px;background:#fff;font-size:12px;cursor:pointer}
.pick input:checked+span{background:#edf4ff;border-color:var(--brand);color:var(--brand-dark);font-weight:650}
.pick input:checked+span::before{content:"✓"}
.pick input:focus-visible+span{outline:2px solid var(--brand);outline-offset:2px}
.setup-form small.help-text{display:block;font-weight:400}
/* Campaigns */
.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.campaign-layout{display:grid;grid-template-columns:minmax(0,3fr) minmax(0,2fr);gap:16px;align-items:start;margin-bottom:16px}
.campaign-side{position:sticky;top:12px}
.campaign-form h2{font-size:14px;margin:18px 0 8px}
.campaign-form .product-picks{margin-top:10px}
.template-row{display:flex;flex-wrap:wrap;gap:6px;align-items:center;margin-bottom:8px;font-size:12px}
.schedule-switch{margin-bottom:10px}
.campaign-form:has(input[name="schedule_type"][value="once"]:checked) .schedule-weekly{display:none}
.campaign-form:has(input[name="schedule_type"][value="weekly"]:checked) .schedule-once{display:none}
.audience-count{margin:0 0 10px;font-size:13px}
.audience-count strong{font-size:22px;color:var(--brand);margin-right:4px}
.audience-list{list-style:none;margin:0;padding:0;max-height:420px;overflow:auto;display:grid;gap:1px;border:1px solid var(--line);border-radius:8px}
.audience-list li{padding:7px 10px;background:#fff;font-size:12px}
.audience-list small{display:block;color:var(--muted);font-size:10px}
.campaign-actions{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin:0 0 16px}
.campaign-actions form{margin:0}
.campaign-status{display:flex;flex-wrap:wrap;gap:10px;align-items:center;font-size:12px;margin-top:6px}
.campaign-bottom{margin-top:0}
@media(max-width:1100px){.campaign-layout{grid-template-columns:1fr}.campaign-side{position:static}}
/* Busy pill, check-ins, insights */
.pill.urgent{background:#fff0ef;color:#b42318}
.activity>span{display:flex;flex-wrap:wrap;gap:4px}
.time-range{display:flex;align-items:center;gap:6px;flex-wrap:nowrap}
.time-range input{width:auto}
.setup-form:has(select[name="checkin_mode"] option[value="custom"]:checked) .checkin-days{display:grid}
.setup-form .checkin-days{display:none}
.insight-form{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-bottom:12px}
.mini-kpis{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin-bottom:12px}
.mini-kpi{padding:10px 12px;border:1px solid var(--line);border-radius:8px;background:var(--surface-soft)}
.mini-kpi span{display:block;font-size:11px;color:var(--muted)}
.mini-kpi strong{display:block;font-size:18px;margin-top:2px}
.mini-kpi small{display:block;font-size:10px;color:var(--muted)}
.spark{display:flex;align-items:flex-end;gap:2px;height:48px;padding:4px 0 8px;border-bottom:1px solid var(--line);margin-bottom:12px}
.spark .bar{flex:1;min-width:2px;background:#c8d9f5;border-radius:2px 2px 0 0}
.spark .bar:hover{background:var(--brand)}
.insight-ai h3{font-size:14px;margin:0 0 6px}
.insight-ai h4{font-size:12px;margin:12px 0 4px}
.insight-ai p{font-size:12px;line-height:1.55;margin:0 0 8px}
.insight-ai ul{margin:0;padding-left:18px;font-size:12px;line-height:1.6}
.insight-why{background:#f0f6ff;border-radius:8px;padding:8px 10px}
.sentiment-pair{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:10px 0}
.sentiment-pair small{display:block;font-size:11px;color:var(--muted);margin-top:4px;line-height:1.45}
.pill.error{background:#fff0ef;color:#b42318}
.time-range input[type="time"]{width:auto;flex:1 1 0;min-width:0}
/* Follow-up threads */
.thread{display:grid;gap:6px;margin-bottom:12px;max-height:320px;overflow:auto;padding:10px;border:1px solid var(--line);border-radius:10px;background:var(--surface-soft)}
.thread-head{display:flex;justify-content:space-between;align-items:center;font-size:11px}
.thread-msg{max-width:88%;padding:7px 10px;border-radius:10px;font-size:12px;line-height:1.45;white-space:pre-wrap}
.thread-msg span{display:block;font-size:10px;font-weight:700;color:var(--muted);margin-bottom:2px}
.thread-msg.customer{background:#fff;border:1px solid var(--line);justify-self:start}
.thread-msg.team{background:#dcf8c6;justify-self:end}
.replying-to{font-size:12px;margin:-4px 0 10px;color:#344054}
.engine-line{margin-bottom:8px}
/* Overview */
.checklist{margin-top:14px;grid-template-columns:repeat(5,minmax(0,1fr))}
.checklist a.done b{background:#eaf7ef;color:#087443}
.checklist a.done strong{color:var(--muted)}
.activity-cols{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.activity-cols h3{font-size:12px;margin:0 0 6px;color:#344054}
.plain-list{list-style:none;margin:0;padding:0;display:grid;gap:6px;font-size:12px}
.plain-list li{display:flex;justify-content:space-between;gap:8px}
@media(max-width:1100px){.checklist{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:760px){.activity-cols{grid-template-columns:1fr}}
.divider{border:0;border-top:1px solid var(--line);margin:20px 0}
/* Collapsible add forms and searchable lists on admin pages */
.add-card{margin-bottom:16px}
.add-card>summary{list-style:none;cursor:pointer;display:inline-flex}
.add-card>summary::-webkit-details-marker{display:none}
.add-card[open]>summary .btn{background:#fff;color:var(--brand);border-color:#c8d9f5}
.add-form{margin-top:16px}
.span-2{grid-column:1/-1}
.chat-table tr[data-row][hidden]{display:none}
tbody tr[hidden]{display:none}
.add-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:16px;align-items:start;margin-bottom:16px}.add-row .add-card{margin-bottom:0}
/* Inbox scroll fix: content overflowing a flex-end list goes upward, where it cannot be scrolled to.
   Let the list grow with its content and push short histories down with an auto margin instead. */
.message-list{justify-content:flex-start;flex:1 0 auto;min-height:auto}
.message-list>*{flex-shrink:0}
.message-list>:first-child{margin-top:auto}
/* Message hover card */
.message-bubble{position:relative}
.message-bubble:focus-visible{outline:2px solid var(--brand);outline-offset:2px}
.message-meta{position:absolute;z-index:20;bottom:calc(100% + 6px);left:0;width:260px;padding:10px 12px;background:#101e35;color:#e8eef7;border-radius:10px;box-shadow:0 8px 24px rgba(16,24,40,.25);font-size:11px;line-height:1.45;opacity:0;visibility:hidden;transform:translateY(4px);transition:opacity .12s,transform .12s,visibility .12s;pointer-events:none}
.message-row.outgoing .message-meta{left:auto;right:0}
.message-bubble.meta-below .message-meta{bottom:auto;top:calc(100% + 6px);transform:translateY(-4px)}
.message-bubble:hover .message-meta,.message-bubble:focus .message-meta{opacity:1;visibility:visible;transform:none}
.meta-list{display:grid;grid-template-columns:auto 1fr;gap:3px 10px;margin:0}
.meta-list dt{color:#8fa3bf}
.meta-list dd{margin:0;word-break:break-word}
.meta-tags{display:flex;flex-wrap:wrap;gap:4px;margin-top:8px}
.meta-empty{margin:8px 0 0;color:#8fa3bf}
@media(prefers-reduced-motion:reduce){.message-meta{transition:none}}
/* Suggested reply panel */
.suggestion{margin:0 14px;padding:12px 14px;border:1px solid #c8d9f5;border-radius:10px;background:#f0f6ff;font-size:12px}
.suggestion-head{font-weight:650;color:#294e80;margin-bottom:6px}
.suggestion-text{white-space:pre-wrap;line-height:1.5;color:var(--ink);background:#fff;border-radius:8px;padding:9px 11px}
.suggestion-sources{margin-top:6px;color:var(--muted);font-size:11px}
.suggestion-actions{display:flex;gap:6px;margin-top:8px}
.message-compose .suggest-btn{align-self:flex-end;white-space:nowrap}
.history-list{list-style:none;margin:0;padding:0;display:grid;gap:8px;font-size:12px;max-height:320px;overflow:auto}.history-list span{display:block;font-size:10px}
/* Bulk setup bar */
.pick-cell{width:32px}
.bulk-bar{position:sticky;top:0;z-index:5;display:flex;flex-wrap:wrap;align-items:center;gap:8px;padding:10px 12px;margin:6px 0 10px;background:#101e35;color:#fff;border-radius:10px}
.bulk-bar select{width:auto;min-width:160px;padding:6px 8px;border-radius:6px;border:0}
.bulk-bar .btn:not(.primary){background:transparent;color:#cfdaea;border-color:#2d405b}
.message-image{display:block;margin:2px 0 6px}.message-image img{display:block;max-width:min(320px,100%);max-height:280px;border-radius:8px;object-fit:cover;background:#e4e7ec}
.compose-tools{display:flex;flex-direction:column;gap:6px;align-self:flex-end}.suggestion .check-list{margin:10px 0 4px}
/* Support hours editor */
.sub-head{font-size:13px;margin:16px 0 8px}
.hours-editor{margin:6px 0 10px}
.hours-mode{margin-bottom:10px}
.hours-editor:has([name$="_editor"][value="simple"]:checked) .hours-json{display:none}
.hours-editor:has([name$="_editor"][value="json"]:checked) .hours-simple{display:none}
.hours-editor:has([data-hours-inherit]:checked) .hours-body{display:none}
.hours-table{width:100%}
.hours-table th[scope="row"]{font-weight:650;white-space:nowrap}
.hours-times{white-space:nowrap}
.hours-times input[type="time"]{width:auto;display:inline-block;padding:5px 6px}
.hours-table tr.is-closed .hours-times{opacity:.35;pointer-events:none}
.switch{display:inline-flex;align-items:center;gap:6px;cursor:pointer;font-size:12px;font-weight:650}
.switch input{width:auto;accent-color:var(--brand)}
.hours-table tr.is-closed .switch span{color:var(--muted)}
.hours-quick{display:flex;flex-wrap:wrap;gap:6px;margin:8px 0 0}
.hours-table tbody th{text-transform:none;letter-spacing:0;font-size:13px;color:var(--ink);vertical-align:middle}
.hours-table td{vertical-align:middle}
.hours-table label.switch{display:inline-flex;flex-direction:row;align-items:center;gap:6px;margin:0}
/* Sending status under the reply box */
.send-status{display:flex;align-items:center;gap:7px;margin:0 14px 8px;padding:6px 10px;border-radius:8px;font-size:11px}
.send-status.on{background:#eaf7ef;color:#085c36;border:1px solid #bfe5cf}
.send-status.off{background:#fff0ef;color:#9c2a22;border:1px solid #f3c3c0}
.send-dot{width:8px;height:8px;border-radius:50%;flex:0 0 8px}
.send-status.on .send-dot{background:#12a05c;box-shadow:0 0 0 3px #cdeedb}
.send-status.off .send-dot{background:#d92d20;box-shadow:0 0 0 3px #fbd5d2}
/* Inline new customer, people card, contacts */
.customer-pick{display:grid;gap:4px;align-content:start}
.customer-pick .link-button{justify-self:start;font-size:12px}
.new-client{display:flex;flex-wrap:wrap;gap:6px;align-items:center}
.new-client input{flex:1 1 160px;min-width:0}
.new-client small{flex-basis:100%}
.talkers{list-style:none;margin:0 0 12px;padding:0;display:grid;gap:6px;font-size:12px}
.talkers li{display:grid;grid-template-columns:minmax(0,1.4fr) 1fr auto;gap:8px;align-items:center}
.talkers li span:first-child{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.talk-bar{height:6px;background:#e4e7ec;border-radius:3px;overflow:hidden}
.talk-bar span{display:block;height:100%;background:var(--brand)}
.people-scroll{max-height:320px;overflow:auto;border:1px solid var(--line);border-radius:8px}
.people-scroll table{margin:0}
.people-scroll td.num{text-align:right;white-space:nowrap;color:var(--muted);font-size:11px}
.contacts-wrap{max-height:calc(100vh - 300px);overflow:auto}
.group-pop summary{cursor:pointer;color:var(--brand);font-weight:650;font-size:12px}
.group-pop ul{margin:6px 0 0;padding-left:16px;font-size:12px;line-height:1.7;max-height:180px;overflow:auto}
/* Long lists (groups, direct chats, weekly review): scroll inside the card with the header kept in view. */
.chat-roster .table-wrap{max-height:calc(100vh - 360px);min-height:320px;overflow:auto;overscroll-behavior:auto}
.chat-roster .table-wrap thead th,.contacts-wrap thead th{position:sticky;top:0;z-index:2;background:var(--surface-soft,#f8fafc);box-shadow:0 1px 0 var(--line)}
@media(max-width:760px){.chat-roster .table-wrap{max-height:none}}
/* Auto-reply indicator and message age/tags */
.ar-dot{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:6px;vertical-align:middle;flex:0 0 8px}
.ar-dot.due{background:#12a05c;box-shadow:0 0 0 3px #d3f0df}
.ar-dot.sent{background:#2e6fd0;box-shadow:0 0 0 3px #dbe7fa}
.ar-dot.off{background:#dc8a0e;box-shadow:0 0 0 3px #fbe8c8}
.ar-tag{display:inline-flex;align-items:center;margin-top:4px;padding:2px 8px 2px 6px;border-radius:12px;font-size:10px;font-weight:650;cursor:help}
.ar-tag.due{background:#eaf7ef;color:#085c36}
.ar-tag.sent{background:#edf4ff;color:#24579b}
.ar-tag.off{background:#fff8eb;color:#84500a}
.tag-count{margin-left:6px;padding:0 6px;border-radius:8px;background:#edf4ff;color:#24579b;font-weight:650}
.tag-count.none{background:#f2f4f7;color:#8993a3}
/* Chat list: dot sits beside the name (not inside it, which clipped it), with its own tooltip. */
.chat-list-name{display:flex;align-items:center;gap:0;min-width:0;padding-left:4px}
.chat-list-name strong{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.chat-list-name .ar-dot{position:relative;flex:0 0 8px;margin-right:8px}
.ar-dot[data-tip]:hover::after,.ar-dot[data-tip]:focus::after{content:attr(data-tip);position:absolute;left:14px;top:50%;transform:translateY(-50%);z-index:30;width:max-content;max-width:220px;padding:6px 9px;border-radius:7px;background:#101e35;color:#e8eef7;font-size:10px;font-weight:600;line-height:1.35;white-space:normal;box-shadow:0 6px 18px rgba(16,24,40,.25);pointer-events:none}
.chat-list{overflow-x:hidden}
.bulk-bar[hidden]{display:none}
.type-chips{margin-bottom:10px}
.contact-filters{display:grid;gap:8px;margin:4px 0 10px}
.filter-row{display:flex;flex-wrap:wrap;gap:10px;align-items:center}
.filter-row select{width:auto;min-width:170px}
.filter-row .check-row{margin:0;font-size:12px}
.activity-check{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.activity-check form{margin:0}
/* Pop-up windows */
dialog.modal{width:min(640px,calc(100vw - 32px));max-height:calc(100vh - 64px);border:0;border-radius:14px;padding:20px 22px;box-shadow:0 24px 60px rgba(16,24,40,.3);color:var(--ink)}
dialog.modal::backdrop{background:rgba(16,30,53,.45)}
.modal-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:14px}
.modal-head h2{margin:0;font-size:16px}
.modal-x{border:0;background:#f2f4f7;width:30px;height:30px;border-radius:50%;font-size:18px;line-height:1;color:#475467}
.modal-x:hover{background:#e4e7ec}
.modal-actions{display:flex;gap:8px;justify-content:flex-start;margin-top:4px}
.modal-danger{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:16px;padding-top:14px;border-top:1px solid var(--line);font-size:12px}
.modal-list{list-style:none;margin:6px 0 0;padding:0;max-height:55vh;overflow:auto;border:1px solid var(--line);border-radius:8px}
.modal-list li{padding:8px 12px;border-bottom:1px solid #f0f1f3;font-size:13px}
.modal-list li[hidden]{display:none}
/* Filter box above long dropdowns */
.select-filter{display:block;width:100%;margin-bottom:4px;padding:5px 8px;font-size:12px;border:1px solid #d0d5dd;border-radius:6px;background:#fff}
.inbox-toolbar .select-filter{margin-bottom:-4px}
.filter-row .select-filter{width:170px;margin:0}
/* Searchable dropdown */
.combo{position:relative;display:inline-block;min-width:180px;max-width:100%}
.combo[hidden]{display:none}
label .combo,.group-form-grid .combo,.customer-pick .combo{display:block;width:100%}
.combo-native{position:absolute!important;opacity:0;pointer-events:none;width:1px!important;height:1px!important;inset:0}
.combo-btn{width:100%;display:flex;align-items:center;justify-content:space-between;gap:8px;padding:9px 12px;border:1px solid #d0d5dd;border-radius:8px;background:#fff;color:var(--ink);font:inherit;font-size:13px;text-align:left;cursor:pointer}
.combo-btn::after{content:"";width:8px;height:8px;border-right:2px solid #667085;border-bottom:2px solid #667085;transform:rotate(45deg) translateY(-2px);flex:0 0 8px}
.combo-btn.is-default{color:#667085}
.combo-btn:focus-visible{outline:2px solid var(--brand);outline-offset:1px}
.combo-pop{position:absolute;z-index:40;top:calc(100% + 4px);left:0;min-width:100%;width:max-content;max-width:360px;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 12px 32px rgba(16,24,40,.18);padding:6px}
.combo-pop input{width:100%;padding:7px 9px;border:1px solid #d0d5dd;border-radius:7px;font-size:12px;margin-bottom:4px}
.combo-list{list-style:none;margin:0;padding:0;max-height:260px;overflow:auto}
.combo-list li{padding:7px 9px;border-radius:6px;font-size:12px;cursor:pointer}
.combo-list li:hover,.combo-list li.active{background:#edf4ff}
.combo-list li[aria-selected="true"]{font-weight:700;color:var(--brand)}
.combo-list .combo-empty{color:var(--muted);cursor:default}
.bulk-bar .combo-btn{padding:6px 10px;font-size:12px}
.inbox-toolbar .combo{display:block}
/* Analytics: even spacing between every section (fixes the missing gap above Customer performance). */
.analytics-page{display:grid;gap:16px}
.analytics-page>.split-grid{margin:0}
.analytics-filters{display:flex;flex-wrap:wrap;align-items:center;gap:10px}
.analytics-filters .combo{min-width:200px}
.kpi-grid.kpi-6{grid-template-columns:repeat(6,minmax(0,1fr));margin:0}
@media(max-width:1300px){.kpi-grid.kpi-6{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:760px){.kpi-grid.kpi-6{grid-template-columns:repeat(2,minmax(0,1fr))}}
.kpi-grid.review-kpis{grid-template-columns:repeat(5,minmax(0,1fr))}
@media(max-width:1300px){.kpi-grid.review-kpis{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:760px){.kpi-grid.review-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}}
.col-chart{display:flex;align-items:flex-end;gap:2px;height:140px;padding:4px 0;border-bottom:1px solid var(--line)}
.col-chart .col{flex:1;height:100%;display:flex;align-items:flex-end;cursor:default}
.col-chart .col i{display:block;width:100%;background:var(--brand);border-radius:4px 4px 0 0;min-height:0}
.col-chart .col:hover i{background:var(--brand-dark)}
.col-axis{display:flex;justify-content:space-between;font-size:10px;color:var(--muted);margin-top:4px}
.bar-row{cursor:default}
/* Customer activity clock (weekday x hour heat map): one hue, light to dark */
.heat{display:grid;gap:3px;overflow-x:auto}
.heat-hours,.heat-row{display:grid;grid-template-columns:36px repeat(24,minmax(14px,1fr));gap:3px;align-items:center}
.heat-hours span{font-size:9px;color:var(--muted);text-align:left}
.heat-day{font-size:11px;color:var(--muted)}
.heat-cell{display:block;height:18px;border-radius:4px;background:#eef2f6}
.heat-cell.l1{background:#dbe7fa}.heat-cell.l2{background:#b3cdf2}.heat-cell.l3{background:#7aa5e3}.heat-cell.l4{background:#3f78cc}.heat-cell.l5{background:#174ea6}
.heat-row .heat-cell:hover{outline:2px solid var(--ink);outline-offset:1px}
.heat-legend{display:flex;align-items:center;gap:4px;margin-top:6px;font-size:10px;color:var(--muted)}
.heat-legend .heat-cell{width:14px;height:12px}
/* Overview: even gaps between sections */
.overview-page{display:grid;gap:16px}
.overview-page>.kpi-grid,.overview-page>.split-grid{margin:0}
/* History analysis marker on monitored chats */
.hist-mark{display:inline-block;margin-top:4px;font-size:10px;font-weight:650;cursor:help}
.hist-mark.done{color:#087443}
.hist-mark.queued{color:#24579b}
.hist-mark.none{color:#98a2b3}
.row-actions form[data-row-analyse] .btn{white-space:nowrap}
/* Pins */
.pin-btn{border:0;background:none;padding:0 6px 0 0;font-size:15px;line-height:1;color:#98a2b3;cursor:pointer;vertical-align:middle}
.pin-btn:hover,.pin-btn.on{color:#dc8a0e}
.pin-btn:focus-visible{outline:2px solid var(--brand);border-radius:4px}
.pin-mark{color:#dc8a0e;font-size:11px;margin-right:4px}
.pinned-list{list-style:none;margin:0;padding:0;display:flex;flex-wrap:wrap;gap:8px}
.pinned-list li{display:flex;align-items:center;gap:8px;padding:7px 11px;border:1px solid var(--line);border-radius:10px;background:var(--surface-soft);font-size:12px}
.pinned-list a{font-weight:650}
/* Voice notes */
.voice-note{display:grid;gap:6px;margin:2px 0 6px;min-width:240px}
.voice-note audio{width:100%;max-width:320px;height:36px}
.voice-missing{font-size:12px;color:var(--muted)}
.voice-snippet{font-size:12px;line-height:1.5;color:#344054;background:#f8fafc;border-left:3px solid #c8d9f5;padding:6px 9px;border-radius:0 6px 6px 0;white-space:pre-wrap}
.voice-open,.voice-download,.attachment-download{justify-self:start;font-size:12px}
.message-attachment{display:grid;gap:6px;margin:2px 0 6px}
.message-video{max-width:min(360px,100%);max-height:320px;border-radius:8px;background:#000}
.attachment-file{padding:8px 10px;border:1px solid var(--line);border-radius:8px;background:#fff;font-size:13px;overflow-wrap:anywhere}
.voice-note .btn{justify-self:start}
.voice-note-msg{font-size:11px;color:#9c2a22}
.transcript-text{white-space:pre-wrap;line-height:1.6;font-size:14px;max-height:55vh;overflow:auto;padding:12px 14px;background:var(--surface-soft);border:1px solid var(--line);border-radius:8px;margin-bottom:12px}
/* Message copy button and chat export menu */
.msg-copy{position:absolute;top:4px;right:4px;width:22px;height:22px;display:grid;place-items:center;border:0;background:transparent;color:#98a2b3;font-size:13px;line-height:1;padding:0;border-radius:5px;opacity:0;transition:opacity .12s,color .12s;cursor:pointer}
.msg-copy:hover{color:#344054;background:rgba(16,24,40,.06)}
.message-bubble:hover .msg-copy,.message-bubble:focus-within .msg-copy{opacity:1}
.msg-copy:focus-visible{opacity:1;outline:2px solid var(--brand)}
.chat-export{position:relative;display:inline-block;margin-top:6px}
.chat-export>summary{list-style:none;cursor:pointer}
.chat-export>summary::-webkit-details-marker{display:none}
.chat-export-menu{position:absolute;z-index:30;top:calc(100% + 4px);left:0;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 12px 32px rgba(16,24,40,.18);padding:8px;min-width:220px;display:grid;gap:4px}
.chat-export-row{display:flex;align-items:center;gap:10px;font-size:12px}
.chat-export-row span{flex:1}
@media(prefers-reduced-motion:reduce){.msg-copy{transition:none}}
.media-hidden{justify-self:start;border:1px dashed var(--line);background:#f9fafb;color:#475467;font-size:12px;padding:8px 12px;border-radius:8px;cursor:pointer}
.media-hidden:hover{background:#f2f4f7;color:#101828}
.media-menu-title{font-size:12px;margin-top:4px}
.media-menu select{font-size:12px;padding:2px 6px}
.image-modal{width:min(1100px,96vw);max-width:96vw}
.image-stage{position:relative;display:grid;place-items:center;background:#101828;border-radius:10px;min-height:200px}
.image-stage img{display:block;max-width:100%;max-height:72vh;object-fit:contain}
.image-nav{position:absolute;top:50%;transform:translateY(-50%);width:40px;height:40px;border:0;border-radius:50%;background:rgba(255,255,255,.85);color:#101828;font-size:24px;line-height:1;cursor:pointer}
.image-nav.prev{left:10px}.image-nav.next{right:10px}
.image-nav:disabled{opacity:.25;cursor:default}
.image-caption{margin:10px 0;font-size:12px;overflow-wrap:anywhere}

/* Chat header tools: small icon buttons beside the chat name */
.chat-heading>strong{display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.chat-tools{display:inline-flex;align-items:center;gap:4px;margin-left:4px}
.chat-tools .chat-export{margin-top:0}
.icon-btn{display:inline-grid;place-items:center;width:28px;height:28px;border:1px solid var(--line);border-radius:7px;background:#fff;color:#475467;font-size:14px;line-height:1;cursor:pointer;list-style:none}
.icon-btn:hover{background:#f2f4f7;color:#101828}
.icon-btn.is-on{border-color:var(--brand);color:var(--brand)}
details[open]>.icon-btn{background:#f2f4f7}
.chat-tools .chat-export-menu{font-weight:400}
.media-menu .chat-export-menu{left:0;right:auto;min-width:320px}
.seg-mini{display:inline-flex;border:1px solid var(--line);border-radius:7px;overflow:hidden}
.seg-mini button{border:0;border-right:1px solid var(--line);background:#fff;color:#475467;font-size:11px;padding:4px 8px;cursor:pointer;white-space:nowrap}
.seg-mini button:last-child{border-right:0}
.seg-mini button:hover{background:#f9fafb}
.seg-mini button.on{background:var(--brand);color:#fff}
/* Transcribing: spinner on the button and a soft pulse on the voice-note block */
.spinner{display:inline-block;width:11px;height:11px;margin-right:6px;border:2px solid currentColor;border-right-color:transparent;border-radius:50%;vertical-align:-1px;animation:spin .7s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}
.voice-note.is-working{animation:pulse-soft 1.4s ease-in-out infinite}
@keyframes pulse-soft{50%{opacity:.6}}
@media(prefers-reduced-motion:reduce){.spinner{animation-duration:2s}.voice-note.is-working{animation:none}}
.inline-setting{display:flex;flex-wrap:wrap;align-items:flex-end;gap:8px;margin:12px 0}
.inline-setting small{flex-basis:100%}

/* "View as" banner: always visible while an admin sees the app as someone else */
.view-as-banner{position:sticky;top:0;z-index:40;display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;margin:0 0 16px;padding:10px 14px;border-radius:10px;background:#fef0c7;border:1px solid #fdb022;color:#7a2e0e;font-size:13px}
.inline-form{display:inline-block;margin:0 0 0 6px}
.icon-btn.danger{color:#b42318;border-color:#fecdca}
.icon-btn.danger:hover{background:#fef3f2;color:#912018}
.text-warn{color:#b54708}

/* Mobile and tablet: the sidebar becomes a slide-out drawer opened from the ☰ button in the top bar. */
.nav-toggle{display:none}
.nav-backdrop{display:none}
@media(max-width:900px){
  .app-shell{display:block;height:auto;min-height:100vh;overflow:visible}
  .app-shell .sidebar{position:fixed;inset:0 auto 0 0;z-index:60;width:min(300px,84vw);height:100dvh;display:flex;flex-direction:column;padding:16px 12px;transform:translateX(-105%);transition:transform .22s ease;box-shadow:0 0 0 rgba(0,0,0,0);overflow:hidden}
  .app-shell.nav-open .sidebar{transform:none;box-shadow:12px 0 40px rgba(16,24,40,.35)}
  .app-shell .sidebar .nav-label{display:block}
  .app-shell .sidebar-bottom{display:block}
  .app-shell .sidebar .nav-link{display:flex;padding:11px 12px;font-size:14px}
  .app-shell .sidebar-nav{overflow-y:auto;margin:0 -6px;padding:0 6px}
  .nav-backdrop:not([hidden]){display:block;position:fixed;inset:0;z-index:55;background:rgba(16,24,40,.45)}
  .nav-toggle{display:inline-flex;flex-direction:column;justify-content:center;gap:4px;width:40px;height:40px;padding:0 10px;margin-right:10px;border:1px solid var(--line);border-radius:10px;background:#fff;cursor:pointer;flex:0 0 auto}
  .nav-toggle span{display:block;height:2px;border-radius:2px;background:#344054}
  .topbar{display:flex;align-items:center;gap:6px;position:sticky;top:0;z-index:30;background:#fff}
  .topbar-title{flex:1;min-width:0}
  .topbar h1{font-size:18px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
  .topbar .eyebrow{display:none}
  .top-actions{display:flex}
  .top-actions .timezone,.top-actions .status-dot{display:none}
  .wa-badge{font-size:0;padding:8px}
  .wa-badge .wa-dot{margin:0}
  .main-area{height:auto;overflow:visible}
  .page-content{padding:14px;overflow:visible}
  .table-wrap{overflow-x:auto;-webkit-overflow-scrolling:touch}
  .card{padding:14px}
  .modal{width:calc(100vw - 24px);max-width:calc(100vw - 24px)}
  .analytics-filters{flex-wrap:wrap}
  .analytics-filters select{max-width:100%}
  .btn,.nav-link,button{min-height:36px}
}
@media(max-width:900px) and (prefers-reduced-motion:reduce){.app-shell .sidebar{transition:none}}
body.nav-locked{overflow:hidden}

/* Calendar & holidays */
.cal-head{display:flex;align-items:center;gap:8px;margin-bottom:10px}.cal-head h2{margin:0 6px;font-size:18px;min-width:150px}
.cal-filter{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:12px}
.chip-check{display:inline-flex}.chip-check input{position:absolute;opacity:0;pointer-events:none}
.chip-check span{border:1px solid var(--line);border-radius:999px;padding:4px 10px;font-size:12px;cursor:pointer;background:#fff}
.chip-check input:checked+span{background:var(--brand);border-color:var(--brand);color:#fff}
.chip-check input:focus-visible+span{outline:2px solid var(--brand);outline-offset:2px}
.cal-grid{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:4px}
.cal-dow{font-size:11px;font-weight:600;color:#667085;text-transform:uppercase;padding:2px 4px}
.cal-day{min-height:92px;border:1px solid var(--line);border-radius:8px;padding:4px;display:flex;flex-direction:column;gap:3px;background:#fff;min-width:0}
.cal-day.other{opacity:.45}.cal-day.weekend{background:#f9fafb}.cal-day.today{border-color:var(--brand);box-shadow:inset 0 0 0 1px var(--brand)}
.cal-num{font-size:12px;font-weight:600;color:#344054}
.cal-chip{display:block;font-size:11px;line-height:1.3;border-radius:5px;padding:2px 5px;background:#f2f4f7;color:#344054;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cal-za{background:#ecfdf3;color:#05603a}.cal-in{background:#fef6ee;color:#93370d}.cal-sg{background:#fef3f2;color:#912018}.cal-ae{background:#f4f3ff;color:#4a1fb8}.cal-gb{background:#eff8ff;color:#175cd3}
.cal-exception{background:#fffaeb;color:#93370d}
@media(max-width:760px){.cal-grid{gap:2px}.cal-day{min-height:58px;padding:2px}.cal-chip{font-size:0;padding:0;height:6px;border-radius:3px}.cal-dow{font-size:10px;text-align:center}}
.pre-wrap{white-space:pre-wrap;overflow-wrap:anywhere;max-width:420px}
.row-edit{display:inline-block}.row-edit>summary{list-style:none}.row-edit[open]{display:block;min-width:280px;margin-bottom:6px}

/* Groups & routing filters: one menu per group, several choices each, active choices shown as removable pills */
.filter-bar{display:flex;flex-wrap:wrap;align-items:center;gap:6px}
.filter-menu{position:relative}
.filter-menu>summary{list-style:none;display:inline-flex;align-items:center;gap:5px;cursor:pointer;white-space:nowrap}
.filter-menu>summary::-webkit-details-marker{display:none}
.filter-menu.active>summary{border-color:var(--brand);color:var(--brand);background:#edf4ff}
.filter-count{display:inline-grid;place-items:center;min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--brand);color:#fff;font-size:10px}
.filter-pop{position:absolute;z-index:20;top:calc(100% + 4px);left:0;min-width:230px;max-height:340px;overflow:auto;padding:8px;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 12px 32px rgba(16,24,40,.16)}
.filter-search{width:100%;margin-bottom:6px;font-size:12px;padding:6px 8px}
.filter-opt{display:flex;align-items:center;gap:8px;padding:6px 6px;border-radius:6px;font-size:13px;cursor:pointer}
.filter-opt:hover{background:#f2f4f7}
.filter-opt span{flex:1}.filter-opt small{color:#667085;font-variant-numeric:tabular-nums}
.filter-opt[hidden]{display:none}
.filter-pop-foot{border-top:1px solid var(--line);margin-top:6px;padding-top:6px;text-align:right}
.filter-pills{display:flex;flex-wrap:wrap;gap:6px;margin:8px 0 0}
.filter-pills:empty{display:none}
.filter-pill{border:1px solid #b2ccff;background:#eff4ff;color:#1849a9;border-radius:999px;padding:3px 10px;font-size:12px;cursor:pointer}
.filter-pill:hover{background:#d1e0ff}
@media(max-width:900px){.filter-pop{position:fixed;left:12px;right:12px;top:auto;bottom:12px;max-height:60vh}}
.filter-count[hidden]{display:none}
.filter-pop label.filter-opt{display:flex;grid-template-columns:none;margin:0;font-weight:400;color:#344054;text-align:left}
.filter-pop label.filter-opt input{width:auto;flex:0 0 auto;margin:0;min-height:0}
.filter-pop label.filter-opt span{flex:1;text-align:left;white-space:normal}
.filter-bar .link-button{font-size:12px;min-height:0}
.filter-menu:nth-last-of-type(-n+2) .filter-pop{left:auto;right:0}

/* Icons and help tips */
.icon{display:block;flex:0 0 auto}
.icon-btn .icon{width:15px;height:15px}
.icon-btn.ok{color:#067647;border-color:#abefc6}.icon-btn.ok:hover{background:#ecfdf3}
.tip{display:inline-grid;place-items:center;width:17px;height:17px;min-height:0;margin-left:5px;padding:0;border:1px solid #d0d5dd;border-radius:50%;background:#fff;color:#667085;font-size:10px;font-weight:700;line-height:1;cursor:help;position:relative;vertical-align:middle}
.tip:hover,.tip:focus-visible,.tip.open{border-color:var(--brand);color:var(--brand);outline:none}
.tip:hover::after,.tip:focus-visible::after,.tip.open::after{content:attr(data-tip);position:absolute;z-index:70;left:50%;bottom:calc(100% + 8px);transform:translateX(-50%);width:max-content;max-width:280px;padding:8px 10px;border-radius:8px;background:#101828;color:#fff;font-size:12px;font-weight:400;line-height:1.45;text-align:left;white-space:normal;box-shadow:0 8px 24px rgba(16,24,40,.25);pointer-events:none}
@media(max-width:900px){.tip:hover::after,.tip:focus-visible::after,.tip.open::after{position:fixed;left:16px;right:16px;bottom:16px;transform:none;max-width:none;width:auto}}
.icon-actions{display:flex;gap:4px;flex-wrap:wrap;align-items:center}
label:has(> .tip){display:flex;flex-direction:row;flex-wrap:wrap;align-items:center;column-gap:0;row-gap:6px}
label:has(> .tip) > :is(input,select,textarea,small,.help-text,.field-help){flex-basis:100%;width:100%}
label.check-row:has(> .tip) > input{flex-basis:auto;width:auto;margin-right:8px}
.tip:hover::after,.tip:focus-visible::after,.tip.open::after{left:-10px;transform:none}
.new-client[hidden],[data-client-field][hidden],[data-new-client-done][hidden]{display:none}
.new-client .new-client-label{flex:1 1 200px;display:flex;flex-direction:column;gap:6px;margin:0}
.new-client{align-items:flex-end}
[data-new-client-done]{display:block;color:#067647}
.active-filter-row{display:flex;flex-wrap:wrap;align-items:center;gap:6px 8px;min-height:34px;margin:8px 0 4px;padding:6px 10px;border:1px dashed var(--line);border-radius:10px;background:#fcfcfd}
.filter-row-label{font-size:12px;font-weight:600;color:#475467}
.active-filter-row .filter-pills{margin:0}
.filter-none{font-size:12px}.filter-none[hidden]{display:none}
.active-filter-row [data-fclear-all]{margin-left:auto;font-size:12px}
.tag-bulk{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-bottom:10px}

/* Bulk bars (Groups & routing, Contacts, Tags): one look everywhere. Count on the left, actions, Clear on the right. */
.bulk-bar{gap:10px;padding:10px 14px;box-shadow:0 8px 24px rgba(16,24,40,.18);font-size:13px}
.bulk-bar strong{font-size:13px;font-weight:700;color:#fff;margin-right:4px;white-space:nowrap}
.bulk-bar .muted,.bulk-bar small{color:#cfdaea}
.bulk-bar select,.bulk-bar .combo{width:auto;min-width:200px;max-width:280px}
.bulk-bar .combo-btn{background:#fff;color:#101828;border-color:#fff}
.bulk-bar .btn{display:inline-flex;align-items:center;min-height:32px;padding:6px 12px;font-size:12px;border-radius:7px}
.bulk-bar .btn.primary{background:#fff;color:#101e35;border-color:#fff}
.bulk-bar .btn.primary:hover{background:#e4ecf7}
.bulk-bar .btn:not(.primary):hover{background:#1c2f4d;color:#fff}
.bulk-bar [data-bulk-clear],.bulk-bar .bulk-clear{margin-left:auto}
.bulk-bar .tip{background:transparent;color:#cfdaea;border-color:#55657d}
.bulk-bar .tip:hover,.bulk-bar .tip:focus-visible{color:#fff;border-color:#fff}
.suggest-all{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:10px;margin-bottom:10px}

/* Icon buttons: always on one row, with a dark tooltip from their label */
.icon-actions{flex-wrap:nowrap}
.icon-actions .inline-form,.icon-actions form{display:inline-flex;margin:0}
.icon-btn{position:relative;text-decoration:none}
.icon-btn[aria-label]:hover::after,.icon-btn[aria-label]:focus-visible::after{content:attr(aria-label);position:absolute;z-index:70;bottom:calc(100% + 6px);left:50%;transform:translateX(-50%);padding:5px 8px;border-radius:6px;background:#101828;color:#fff;font-size:11px;font-weight:500;line-height:1.3;white-space:nowrap;pointer-events:none;box-shadow:0 6px 18px rgba(16,24,40,.25)}
.icon-actions .icon-btn:last-child[aria-label]:hover::after,.icon-actions form:last-child .icon-btn[aria-label]:hover::after{left:auto;right:0;transform:none}
/* Sortable tables: click a header to sort; the arrow shows the direction */
table[data-sortable] th:not([data-nosort]){cursor:pointer;user-select:none;white-space:nowrap}
table[data-sortable] th:not([data-nosort]):hover{color:var(--brand)}
table[data-sortable] th[aria-sort]::after{content:' ↕';opacity:.35;font-size:10px}
table[data-sortable] th[aria-sort="ascending"]::after{content:' ↑';opacity:1}
table[data-sortable] th[aria-sort="descending"]::after{content:' ↓';opacity:1}
.library-filters{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-bottom:12px}
.library-filters .list-search{flex:1 1 240px}
.library-filters select,.library-filters .combo{width:auto;min-width:160px}
.pager{display:flex;flex-wrap:wrap;align-items:center;justify-content:flex-end;gap:10px;margin-top:12px}
/* Settings forms: fields in a row line up, help text sits under the field */
.settings-form{align-items:start}
.settings-form label{align-content:flex-start}
.settings-form input,.settings-form select,.settings-form .combo-btn{height:42px;box-sizing:border-box}
.steps-list{margin:0 0 10px;padding-left:20px;display:grid;gap:6px;font-size:14px}
.cal-add{margin-left:auto;display:inline-flex;align-items:center;gap:6px}
/* Weekly review: status stays on one line, tags wrap within a narrower column */
.review-table .col-cat{width:24%}.review-table .col-status{width:150px}.review-table .col-owner{width:130px}.review-table .col-review{width:140px}
.review-table td:nth-child(3){white-space:nowrap}
.review-table td:nth-child(3) .attention{display:block;white-space:nowrap;margin-top:4px}
.review-table td:nth-child(2) select{max-width:100%}
.review-table .tag-line{display:flex;flex-wrap:wrap;gap:4px;margin-top:6px}
.review-table .tag-line .pill{white-space:normal;line-height:1.3}
.chat-table tr.group-head td{background:#f2f4f7;padding:8px 12px;font-size:13px}
.pick-group{margin:4px 0 8px}.pick-group-title{display:block;font-size:11px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:#667085;margin:4px 0}

/* Analytics drill-down, sentiment chart and AI help */
.drillable{cursor:pointer;border-radius:6px}.drillable:hover,.drillable:focus-visible{background:#f2f4f7;outline:none}
.bar-row.drillable{padding:2px 4px;margin:0 -4px}
.sent-wrap{display:grid;grid-template-columns:minmax(0,2fr) minmax(0,1fr);gap:20px}
@media(max-width:900px){.sent-wrap{grid-template-columns:1fr}}
.sent-chart .sent-col{display:flex;flex-direction:column-reverse;justify-content:flex-start}
.sent-chart .sent-col i{display:block;width:100%;min-height:0}
i.pos{background:#12b76a}i.neu{background:#98a2b3}i.neg{background:#f04438}
.legend{display:flex;gap:14px;font-size:12px;color:#475467;margin-top:8px}.legend i{display:inline-block;width:10px;height:10px;border-radius:2px;margin-right:5px;vertical-align:-1px}
.mini-head{font-size:13px;margin:6px 0 8px}
.ai-coach{display:flex;flex-wrap:wrap;align-items:center;gap:12px;margin:4px 0 14px}.ai-coach .btn{display:inline-flex;align-items:center;gap:6px}
.ai-coach-out{margin-bottom:16px}.ai-summary{font-size:14px;margin:0 0 8px}.ai-list{margin:0 0 8px;padding-left:18px;display:grid;gap:4px;font-size:13px}
.ai-reply{margin:0;padding:10px 12px;border-left:3px solid var(--brand);background:#f5f8ff;border-radius:6px;font-size:13px}
.drill-modal{width:min(980px,96vw);max-width:96vw}
.drill-tools{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-bottom:10px}.drill-tools .btn{display:inline-flex;align-items:center;gap:6px}
.drill-ai{margin-bottom:12px;padding:12px;border:1px solid #d1e0ff;background:#f8faff;border-radius:10px}
.drill-list{max-height:62vh;overflow:auto}
.drill-group{border:1px solid var(--line);border-radius:10px;margin-bottom:8px;background:#fff}
.drill-group>summary{cursor:pointer;padding:10px 12px;font-weight:600;font-size:13px}
.drill-item{display:block;padding:10px 12px;border-top:1px solid #f0f1f3;color:inherit;text-decoration:none}.drill-item:hover{background:#f9fafb}
.drill-meta{font-size:11px;color:#667085;margin-bottom:4px}.drill-text{font-size:13px;white-space:pre-wrap;overflow-wrap:anywhere}
.drill-tags{display:flex;flex-wrap:wrap;gap:4px;margin-top:6px}
.sent-chart .sent-col i.pos{background:#12b76a}.sent-chart .sent-col i.neu{background:#98a2b3}.sent-chart .sent-col i.neg{background:#f04438}
.sent-chart .sent-col i{border-radius:0}.sent-chart .sent-col i:last-child{border-radius:3px 3px 0 0}
.setup-list li{align-items:center}.setup-value{display:inline-flex;align-items:center;gap:10px;text-align:right;color:#344054}
.page-actions{display:flex;justify-content:flex-end;margin-bottom:12px}.page-actions .btn{display:inline-flex;align-items:center;gap:6px}
.business-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(340px,1fr));gap:16px}
.business-card .card-head{align-items:flex-start}.business-card.is-inactive{opacity:.65}
.tag-wrap{display:flex;flex-wrap:wrap;gap:6px}
.details-list.compact{margin:8px 0 12px;font-size:13px}

/* Help centre */
.help-layout{display:grid;grid-template-columns:230px minmax(0,1fr);gap:20px;align-items:start}
.help-nav{position:sticky;top:12px;display:flex;flex-direction:column;gap:2px;padding:10px;background:#fff;border:1px solid var(--line);border-radius:12px}
.help-nav a{padding:7px 10px;border-radius:7px;color:#344054;font-size:13px;text-decoration:none}.help-nav a:hover{background:#f2f4f7}.help-nav a.active{background:#edf4ff;color:var(--brand);font-weight:600}
.help-nav-group{margin:10px 10px 2px;font-size:11px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:#98a2b3}
.help-search{position:relative;margin-bottom:16px}.help-search input{width:100%;padding:12px 14px;font-size:15px;border-radius:10px}
.help-results{position:absolute;z-index:30;left:0;right:0;top:calc(100% + 4px);background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 12px 32px rgba(16,24,40,.16);padding:6px;max-height:420px;overflow:auto}
.help-hit{display:block;padding:8px 10px;border-radius:7px;color:inherit;text-decoration:none}.help-hit:hover{background:#f2f4f7}.help-hit small{display:block;color:#667085;margin-top:2px}
.help-group-title{font-size:13px;text-transform:uppercase;letter-spacing:.05em;color:#667085;margin:18px 0 8px}
.help-cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:10px}
.help-card{display:flex;flex-direction:column;gap:4px;padding:14px;background:#fff;border:1px solid var(--line);border-radius:12px;color:inherit;text-decoration:none}.help-card:hover{border-color:var(--brand);box-shadow:0 4px 14px rgba(16,24,40,.08)}
.help-card-icon{font-size:18px;color:var(--brand)}.help-card .muted{font-size:13px}
.help-article .lead{font-size:15px;color:#475467}.help-title{font-size:22px;margin:4px 0}.help-crumb{font-size:12px;color:#667085;margin:0}
.help-open{display:flex;flex-wrap:wrap;gap:8px;margin:10px 0 14px}
.help-toc{display:flex;flex-wrap:wrap;gap:6px 14px;padding:10px 12px;background:#f9fafb;border-radius:10px;margin-bottom:8px;font-size:13px}.help-toc b{width:100%}
.help-section{scroll-margin-top:80px;padding-top:6px}.help-section h3{font-size:16px;margin:16px 0 6px}.help-section p,.help-section li{font-size:14px;line-height:1.6}.help-section ul,.help-section ol{padding-left:20px}
.help-pager{display:flex;justify-content:space-between;gap:10px;margin:14px 0}
@media(max-width:900px){.help-layout{grid-template-columns:1fr}.help-nav{position:static;flex-direction:row;flex-wrap:wrap}.help-nav-group{width:100%}}
.attention-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}@media(max-width:1000px){.attention-grid{grid-template-columns:1fr}}
.insight-actions{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-top:10px;padding-top:10px;border-top:1px solid var(--line)}.insight-actions .muted{font-size:12px;flex-basis:100%}
.insight-item>summary{cursor:pointer;list-style:none}.insight-head{display:block}.insight-body{margin-top:10px}

/* Customer health ring: colour by band, filled to the score */
.health-ring{--p:0;--c:#98a2b3;position:relative;display:inline-grid;place-items:center;width:38px;height:38px;border-radius:50%;background:conic-gradient(var(--c) calc(var(--p) * 1%),#eaecf0 0)}
.health-ring::before{content:'';position:absolute;inset:4px;border-radius:50%;background:#fff}
.health-ring b{position:relative;font-size:12px;color:#101828}
.health-ring.large{width:96px;height:96px}.health-ring.large::before{inset:9px}.health-ring.large b{font-size:26px}
.health-ring.band-healthy{--c:#12b76a}.health-ring.band-watch{--c:#f79009}.health-ring.band-risk{--c:#f04438}.health-ring.band-none{--c:#d0d5dd}
.health-summary{display:flex;gap:18px;align-items:center;margin-bottom:12px}.health-summary h3{margin:0 0 4px;font-size:17px}
.sent-bar{display:flex;height:10px;border-radius:5px;overflow:hidden;background:#eaecf0;margin-top:8px;max-width:420px}.sent-bar i{display:block;height:100%}
.health-parts{display:grid;gap:8px;margin:8px 0}
.health-part{display:grid;grid-template-columns:140px minmax(0,1fr) 36px;align-items:center;gap:10px;font-size:13px}.health-part small{grid-column:2 / 4;margin-top:-6px}
.health-part i.good{background:#12b76a}.health-part i.mid{background:#f79009}.health-part i.bad{background:#f04438}

/* Score card shown on hover/focus of a health or staff ring (floats above tables, never clipped) */
.health-ring{cursor:help}.health-ring:focus-visible{outline:2px solid var(--brand);outline-offset:2px}
.ring-pop{position:fixed;z-index:90;width:300px;padding:12px 14px;border-radius:10px;background:#101828;color:#fff;font-size:12px;line-height:1.4;box-shadow:0 12px 32px rgba(16,24,40,.35);pointer-events:none;display:grid;gap:6px}
.ring-pop .rc-title{font-size:14px}.ring-pop .rc-title.band-healthy{color:#6ce9a6}.ring-pop .rc-title.band-watch{color:#fec84b}.ring-pop .rc-title.band-risk{color:#fda29b}
.ring-pop .rc-note{color:#d0d5dd}
.ring-pop .rc-row{display:grid;grid-template-columns:1fr auto;column-gap:10px}.ring-pop .rc-row small{grid-column:1 / 3;color:#98a2b3}
.ring-pop .rc-row b.good{color:#6ce9a6}.ring-pop .rc-row b.mid{color:#fec84b}.ring-pop .rc-row b.bad{color:#fda29b}

/* Message details: small ⓘ button on each message, floating card that never gets cut off */
.msg-info{margin-left:6px;padding:1px 7px;border:1px solid #d5e2f3;border-radius:9px;background:#edf4ff;color:#24579b;font-size:10px;font-weight:650;line-height:1.5;cursor:pointer;min-height:0}
.msg-info.none{background:#f2f4f7;border-color:#e4e7ec;color:#8993a3}
.msg-info:hover,.msg-info[aria-expanded="true"]{background:#24579b;border-color:#24579b;color:#fff}
.msg-info:focus-visible{outline:2px solid var(--brand);outline-offset:1px}
.msg-pop{position:fixed;z-index:95;width:290px;max-width:calc(100vw - 16px);padding:12px 14px 12px;background:#101e35;color:#e8eef7;border-radius:10px;box-shadow:0 12px 32px rgba(16,24,40,.35);font-size:12px;line-height:1.45}
.msg-pop[hidden]{display:none}
.msg-pop .meta-list{display:grid;grid-template-columns:auto 1fr;gap:4px 10px;margin:0 18px 0 0}.msg-pop .meta-list dt{color:#8fa3bf}.msg-pop .meta-list dd{margin:0;word-break:break-word}
.msg-pop .meta-tags{display:flex;flex-wrap:wrap;gap:4px;margin-top:8px}.msg-pop .meta-tags a{text-decoration:none}.msg-pop .meta-tags a:hover{filter:brightness(1.1);text-decoration:underline}
.msg-pop .meta-empty{margin:8px 0 0;color:#8fa3bf}
.msg-pop-close{position:absolute;top:6px;right:6px;width:22px;height:22px;min-height:0;border:0;border-radius:50%;background:transparent;color:#8fa3bf;font-size:16px;line-height:1;cursor:pointer}.msg-pop-close:hover{background:rgba(255,255,255,.1);color:#fff}
.msg-pop-actions{display:flex;gap:6px;margin-top:10px;padding-top:8px;border-top:1px solid #2d405b}.msg-pop-actions .btn{background:transparent;color:#cfdaea;border-color:#2d405b}.msg-pop-actions .btn:hover{background:#1c2f4d;color:#fff}

/* Icon tooltips float above everything (were clipped inside the chat header and tables) */
.icon-btn[aria-label]:hover::after,.icon-btn[aria-label]:focus-visible::after{display:none}
.float-tip{position:fixed;z-index:96;padding:5px 8px;border-radius:6px;background:#101828;color:#fff;font-size:11px;font-weight:500;line-height:1.3;white-space:nowrap;pointer-events:none;box-shadow:0 6px 18px rgba(16,24,40,.25)}

/* Overview: main column (what needs doing) and a side column (status, health, team) so nothing leaves a gap */
.overview-grid{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(300px,1fr);gap:16px;align-items:start;margin:16px 0}
.overview-main,.overview-side{display:grid;gap:16px;align-content:start}
@media(max-width:1100px){.overview-grid{grid-template-columns:1fr}}
.kpi-link{color:inherit;text-decoration:none}.kpi-link:hover{border-color:var(--brand);box-shadow:0 4px 14px rgba(16,24,40,.08);text-decoration:none}
.waiting-list li{align-items:flex-start}.waiting-meta{text-align:right;white-space:nowrap}
.status-list{list-style:none;margin:0;padding:0;display:grid;gap:10px}.status-list li{display:flex;align-items:center;gap:10px}.status-list b{display:block;font-size:13px}.status-list small{color:#667085;font-size:12px}
.health-counts{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:10px}
.hc{display:grid;justify-items:center;padding:8px;border-radius:10px;font-size:12px;color:#475467;background:#f9fafb}.hc b{font-size:20px}
.hc.healthy b{color:#079455}.hc.watch b{color:#dc6803}.hc.risk b{color:#d92d20}
.ring-line{display:inline-flex;align-items:center;gap:10px}
.guidance-text{white-space:pre-wrap;overflow-wrap:anywhere;font-size:12px;color:#475467;max-width:560px}.guidance-modal{width:min(820px,96vw);max-width:96vw}
.card-action{display:inline-flex;align-items:center;gap:6px}.guidance-history{margin-top:14px;font-size:12px}.guidance-history summary{cursor:pointer;font-weight:600}

/* Groups & routing: monitoring state icons with a details tooltip */
.state-icons{display:inline-flex;gap:6px;align-items:center}
.state-icon{display:inline-grid;place-items:center;width:26px;height:26px;border-radius:50%;cursor:help;outline:none}
.state-icon .icon{width:15px;height:15px}
.state-icon.on{background:#eaf7ef;color:#087443}
.state-icon.paused{background:#fff3dd;color:#925b08}
.state-icon.off{background:#f2f4f7;color:#98a2b3}
.state-icon.shared{background:#edf4ff;color:#24579b}
.state-icon:hover,.state-icon:focus-visible{box-shadow:0 0 0 2px currentColor}
.float-tip.multi{font-weight:400;white-space:pre-line;max-width:280px;padding:8px 10px;font-size:11.5px;line-height:1.45}
.float-tip.multi::first-line{font-weight:700}
/* Groups & routing: keep the saved-data period on one line */
.chat-table .data-since{white-space:nowrap}
.chat-table td:has(> .data-since){min-width:150px}
/* Groups & routing: row actions are icon buttons (label shows on hover) */
.chat-table .row-actions{gap:4px;flex-wrap:nowrap}
.monitor-btn .i-stop,.monitor-btn.monitoring .i-start{display:none}
.monitor-btn.monitoring .i-stop{display:block}
.monitor-btn:not(.monitoring){background:var(--brand);border-color:var(--brand);color:#fff}
.monitor-btn:not(.monitoring):hover{background:var(--brand-dark);color:#fff}
.monitor-btn.monitoring:hover{color:var(--danger);border-color:#f3c3c0;background:#fff3f2}
/* Group setup: tabbed sections, in a pop-up (Groups & routing) or as a page */
dialog.gs-modal{width:min(980px,calc(100vw - 32px));height:min(820px,calc(100vh - 48px));max-height:none;padding:0;overflow:hidden}
dialog.gs-modal[open]{display:flex;flex-direction:column}
.gs{display:flex;flex-direction:column;min-height:0}
.gs-in-modal{height:100%}
.gs-page{background:var(--surface);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow)}
.gs-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;padding:18px 22px 10px}
.gs-head h2{margin:0;font-size:18px;letter-spacing:-.01em}
.gs-head p{margin:4px 0 0;font-size:12px}
.gs-head-side{display:flex;align-items:center;gap:6px;flex:0 0 auto}
.gs-head-side .icon-btn{font-size:16px}
.gs-tabs{display:flex;gap:2px;padding:0 18px;border-bottom:1px solid var(--line);overflow-x:auto;scrollbar-width:thin;flex:0 0 auto}
.gs-tabs button{border:0;background:none;padding:10px 12px;font-size:12px;font-weight:650;color:var(--muted);border-bottom:2px solid transparent;margin-bottom:-1px;white-space:nowrap;border-radius:0}
.gs-tabs button:hover{color:var(--ink)}
.gs-tabs button[aria-selected="true"]{color:var(--brand);border-bottom-color:var(--brand)}
.gs-body{flex:1;min-height:0;overflow:auto;padding:18px 22px}
.gs-page .gs-body{overflow:visible}
.gs-panel{max-width:820px}
.gs-panel .card{border:0;box-shadow:none;padding:0;margin:0 0 22px;background:none}
.gs-panel .card h2{font-size:14px;margin:0 0 8px}
.gs-sub{font-size:13px;font-weight:700;margin:20px 0 8px;color:var(--ink)}
.gs-panel > .gs-sub:first-child{margin-top:0}
.gs-foot{display:flex;align-items:center;justify-content:flex-end;gap:12px;padding:12px 22px;border-top:1px solid var(--line);background:var(--surface-soft);flex:0 0 auto}
.gs-page .gs-foot{position:sticky;bottom:0;border-radius:0 0 12px 12px}
.gs-status{margin-right:auto;font-size:12px;color:var(--muted)}
.gs-status.ok{color:var(--success);font-weight:650}
.gs-status.warn{color:var(--warning)}
.gs-status.bad{color:var(--danger);font-weight:650}
.gs-loading{display:grid;place-items:center;gap:8px;padding:80px 20px;text-align:center;color:var(--muted)}
@media(max-width:760px){dialog.gs-modal{width:100vw;height:100vh;max-width:100vw;border-radius:0}.gs-head,.gs-body,.gs-foot{padding-left:16px;padding-right:16px}}
dialog.gs-modal:focus,dialog.gs-modal:focus-visible{outline:none}
.history-list li{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;padding:8px 0;border-bottom:1px solid #eef0f3}
.history-list li:last-child{border-bottom:0}
.history-revert{margin:0;flex:0 0 auto}
.gs-panel .history-list{max-height:none}
/* Follow-ups */
.fu-filters{display:flex;flex-wrap:wrap;gap:6px;align-items:center;margin:0 0 14px}
.fu-filters select{width:auto;min-width:150px}
.fu-filters .combo{min-width:180px}
button.cal-day.fu-day{font:inherit;text-align:left;cursor:pointer;color:inherit}
button.cal-day.fu-day:disabled{cursor:default}
button.cal-day.fu-day:not(:disabled):hover{border-color:var(--brand)}
.fu-chip{display:block;font-size:11px;line-height:1.3;border-radius:5px;padding:2px 5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.fu-chip.waiting_on_customer,.fu-key.waiting_on_customer{background:#edf4ff;color:#24579b}
.fu-chip.waiting_on_us,.fu-key.waiting_on_us{background:#fff3dd;color:#925b08}
.fu-chip.meeting,.fu-key.meeting{background:#f4f3ff;color:#5925dc}
.fu-chip.missed,.fu-key.missed{background:#fff0ef;color:#b42318;box-shadow:inset 0 0 0 1px #f3c3c0}
.fu-chip.done,.fu-chip.cancelled{background:#f2f4f7;color:#98a2b3;text-decoration:line-through}
.fu-more{font-size:10px;color:var(--muted)}
.fu-key{display:inline-block;width:10px;height:10px;border-radius:2px;margin-right:5px}
dialog.fu-modal{width:min(720px,calc(100vw - 32px))}
.fu-close{position:absolute;top:12px;right:12px}
.fu-item{border:1px solid var(--line);border-radius:10px;padding:12px 14px;margin:0 0 10px}
.fu-item.missed{border-color:#f3c3c0;background:#fffbfa}
.fu-item.done,.fu-item.cancelled{opacity:.7}
.fu-item-head{display:flex;flex-wrap:wrap;gap:6px;align-items:center}
.fu-quote{margin:8px 0 4px;font-size:13px}
.fu-meta{margin:0 0 8px;font-size:11px}
.fu-actions{display:flex;flex-wrap:wrap;gap:6px;align-items:center;margin:0}
.fu-actions input[type="datetime-local"]{width:auto;padding:5px 8px;font-size:11px}
@media(max-width:760px){.fu-chip{font-size:0;padding:0;height:6px;border-radius:3px}}
/* Follow-up insights */
.fu-stack{display:flex;height:10px;border-radius:5px;overflow:hidden;background:#f2f4f7;min-width:120px}
.fu-stack .seg{display:block;height:100%}
.seg.on_time,.seg-key.on_time{background:#12b76a}.seg.late,.seg-key.late{background:#f79009}.seg.missed,.seg-key.missed{background:#f04438}.seg.open,.seg-key.open{background:#84adff}
.seg-key{display:inline-block;width:10px;height:10px;border-radius:2px;margin-right:5px}
.fu-columns{display:flex;align-items:flex-end;gap:8px;height:190px;padding-top:8px}
.fu-col{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;height:100%;min-width:0;font-size:10px;color:var(--muted)}
.fu-col-bar{width:100%;max-width:38px;display:flex;flex-direction:column-reverse;border-radius:5px 5px 0 0;overflow:hidden;background:#f2f4f7;min-height:2px}
.fu-col-bar .seg{display:block;width:100%}
.fu-col small{margin-top:4px;white-space:nowrap}.fu-col b{color:var(--ink);font-size:11px}
.fu-attention{list-style:none;margin:0;padding:0;display:grid;gap:8px;font-size:12px}
.fu-attention small{display:block;color:var(--muted)}
/* Follow-ups: context modal (the messages just before/after the one a follow-up was found in) */
dialog.fu-ctx-modal{width:min(640px,calc(100vw - 32px));max-height:calc(100vh - 64px);padding:24px}
.fu-ctx-list{display:flex;flex-direction:column;gap:10px;margin:14px 0}
.fu-ctx-msg{border:1px solid var(--line);border-radius:10px;padding:10px 12px;max-width:88%}
.fu-ctx-msg.customer{background:#f7f8fa;margin-right:auto}
.fu-ctx-msg.staff{background:#eef3ff;margin-left:auto}
.fu-ctx-msg.source{border:2px solid var(--brand);box-shadow:0 0 0 3px rgba(23,78,166,.12)}
.fu-ctx-head{display:flex;justify-content:space-between;gap:10px;font-size:11px;margin-bottom:4px}
.fu-ctx-msg p{margin:0;font-size:13px;white-space:pre-wrap;word-break:break-word}
/* Overview KPI cards: trend arrows and a details tooltip on hover */
.kpi-card{position:relative}
.trend{display:block;font-size:11px;font-weight:650;margin:2px 0}
.trend.good{color:var(--success)}
.trend.bad{color:var(--danger)}
.trend.flat{color:var(--muted);font-weight:500}
.kpi-link[data-tip]{cursor:help}
.kpi-link[data-tip]:hover::after,.kpi-link[data-tip]:focus-visible::after{content:attr(data-tip);position:absolute;z-index:60;left:0;right:0;top:calc(100% + 8px);width:auto;padding:10px 12px;border-radius:9px;background:#101828;color:#fff;font-size:11.5px;font-weight:400;line-height:1.45;text-decoration:none;white-space:normal;box-shadow:0 8px 24px rgba(16,24,40,.25);pointer-events:none}
@media(max-width:900px){.kpi-link[data-tip]:hover::after,.kpi-link[data-tip]:focus-visible::after{position:fixed;left:16px;right:16px;top:auto;bottom:16px}}
.mention{font:inherit;font-weight:700;color:var(--brand);background:none;border:0;padding:0;margin:0;cursor:pointer;text-decoration:none}.mention:hover{text-decoration:underline}
.wa-bold{font-weight:700}.wa-italic{font-style:italic}.wa-strike{text-decoration:line-through}.wa-mono{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;background:#eef1f5;padding:1px 5px;border-radius:4px;font-size:.92em}
.wa-link{color:var(--brand);text-decoration:underline;overflow-wrap:anywhere}.wa-link:hover{color:var(--brand-dark)}
.mention-card{position:fixed;z-index:95;width:220px;padding:12px;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 14px 34px rgba(16,24,40,.22);font-size:11px}
.mention-card-name{font-weight:750;font-size:12.5px;color:var(--ink);margin-bottom:2px}
.mention-card-role{color:var(--muted);font-size:10.5px;margin-bottom:9px}
.mention-card .btn{width:100%}
.compose-autocomplete{position:absolute;left:14px;right:14px;bottom:100%;margin-bottom:6px;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 10px 30px rgba(16,24,40,.18);max-height:220px;overflow-y:auto;padding:5px}
.ac-item{display:flex;align-items:center;gap:9px;width:100%;text-align:left;border:0;background:none;padding:7px 9px;border-radius:7px;font-size:11.5px;color:var(--ink)}
.ac-item:hover,.ac-item.active{background:#edf4ff}
.ac-emoji{width:20px;flex:0 0 20px;text-align:center;font-size:14px;font-weight:700;color:var(--brand)}
.compose-attachment{flex-basis:100%;order:-1}.compose-attachment[hidden]{display:none}
.attachment-chip{display:inline-flex;align-items:center;gap:7px;padding:5px 9px;background:#edf4ff;color:#24579b;border-radius:20px;font-size:11px;font-weight:600}
.attachment-remove{border:0;background:none;color:#24579b;font-size:14px;line-height:1;cursor:pointer;padding:0 0 0 3px}